Nikhil Akhavi
Jaipur
Summary
Dynamic professional with over 15 years of experience in operations, delivery and project management. Proven expertise in driving cross-functional collaboration, leading software delivery processes, and implementing CI/CD automation, resulting in reduced deployment times and enhanced reliability. Successfully managed customer interfaces and maintained quality standards in deliverables. Ready to leverage skills in stakeholder engagement and risk management to deliver excellent results in challenging environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Release Manager - Information Technology
Cloudologic Consulting Private Limited
08.2023 - Current
- Led end-to-end launch control for large-scale software programme deliveries, ensuring timely, exceptional, and business-relevant outcomes across intricate environments.
- Facilitated cross-functional collaboration by aligning development, QA, product management, and operations teams through well-coordinated deployment plans and effective communication protocols.
- Spearheaded CI/CD process automation across diverse initiatives and applications, significantly reducing deployment times while enhancing reliability and consistency.
- Conducted biannual risk assessments to proactively identify deployment risks, establish mitigation strategies, and maintain a predictable, robust release cadence.
- Standardized version control practices by implementing branching strategies and governance frameworks that promoted consistency and stability across environments.
Operations Manager
ONMOBILE GLOBAL LIMITED
01.2022 - 05.2023
- Managed customer interactions, including interfacing with domestic and international clients as well as internal stakeholders.
- Ensured the successful delivery of customer releases by maintaining time standards and adhering to quality norms.
- Engaged in predictive analysis of risk areas and developed actionable steps to highlight critical incidents when necessary.
- Oversaw field operations and project deployments that directly involved customer interactions.
Associate Manager-Operations
ONMOBILE GLOBAL LIMITED
01.2012 - 01.2022
- Conducted field operations and managed project deployments involving customer engagement.
- Collaborated closely with relevant stakeholders, monitored testing processes, and documented test outcomes and identified bugs.
- Managed service level agreements (SLAs) effectively, ensuring high-priority tickets were resolved promptly and escalations were handled appropriately.
Senior Operations Engineer
ONMOBILE GLOBAL LIMITED
09.2008 - 01.2012
- Supervised on-site testing of new products and prepared detailed and concise product documentation and call flows tailored for clients.
- Delivered training sessions to enhance team effectiveness and distributed user acceptance testing (UAT) documentation for all new functions and products.
Education
Graduation - undefined
Maharaja Ganga Singh University
01.2005
Skills
- Operations Roadmaps/Excellence IT Operations
- Service Delivery Process Improvements
- Application Support
- Product Management
- SLA/Escalations Management
- Release Management
- Customer Experience Improvement
- Database Management/Administration/Security
- Asset Management
- Risk Mitigation
- Change Management
- Incident Management/Troubleshooting
- Vendor/Stakeholder Management
- Cross-Functional Leadership
- Team Mentoring & Leadership
- Communication and Interpersonal Skills
- Analytical & Problem Resolution Skills
- Deployment Automation
- Agile Methodologies
- Risk Assessment and Mitigation
- Process Optimization
- Release Planning and Coordination
- Agile and DevOps Methodologies
- Problem-Solving
- Communication Skills
- Amazon Web Services
- AWS Certification
- Project Management
- Stakeholder Management
- Agile Framework
- Kanban Method
- Scrum Framework
- PRINCE2 Methodology
- Principles of PRINCE2
- PRINCE2 Processes
- Project Planning and Execution
- Quality Management
- Continuous Improvement
- Leadership and Team Management
- Leadership
- Customer Centric Approach
- Communication
- Collaboration
- Analytical Thinking
Certification
- ITIL4 Foundation Level
- AWS Certified Solutions Architect - Associate
- PRINCE2 Agile Foundation & Practitioner
- Certified Scrum Master
- Project Management Professional
Personal Information
Title: Delivery Manager
Timeline
Release Manager - Information Technology
Cloudologic Consulting Private Limited
08.2023 - Current
Operations Manager
ONMOBILE GLOBAL LIMITED
01.2022 - 05.2023
Associate Manager-Operations
ONMOBILE GLOBAL LIMITED
01.2012 - 01.2022
Senior Operations Engineer
ONMOBILE GLOBAL LIMITED
09.2008 - 01.2012
Graduation - undefined
Maharaja Ganga Singh University
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