Anurag Jha
New Delhi
Summary
Experienced finance professional with over 9 years in the banking sector, specializing in customer service, loan disbursement, and team leadership. Demonstrated ability to enhance operational efficiency, manage high-performing teams, and deliver exceptional client service. Proven track record of achieving and surpassing organizational goals through strategic initiatives and effective management.
Overview
10
10
years of professional experience
Work History
Officer
IFFCO Kisan Finance Limited
Gurugram
05.2024 - Current
- Oversee and manage financial operations, focusing on optimizing service delivery and client satisfaction
- Implement process improvements to streamline financial operations and enhance overall efficiency.
Team Leader
RBL Bank
New Delhi
01.2022 - 05.2024
- Led a team to achieve and exceed sales and performance targets, contributing to substantial revenue growth
- Developed strategic plans to enhance team productivity and customer engagement
- Collaborated with cross-functional teams to improve operational processes and service quality.
Disbursement Officer
Axis Bank
Gurugram
05.2021 - 12.2021
- Managed the end-to-end loan disbursement process, ensuring adherence to internal and regulatory standards
- Conducted thorough evaluations of loan applications and provided timely approvals
- Delivered high-quality customer service, resolving loan-related issues and queries effectively.
Assistant Manager
Kotak Securities
Delhi
09.2019 - 02.2021
- Oversaw daily operations and managed client accounts to achieve financial objectives
- Implemented successful sales strategies that increased client engagement and revenue
- Provided market insights and analysis to support informed investment decisions.
Banking Officer
AU Small Finance Bank
New Delhi
04.2019 - 08.2019
- Facilitated banking operations, including account management and transaction processing
- Engaged with customers to drive branch performance and achieve sales targets.
Loan Officer
HDFC Bank
New Delhi
09.2014 - 03.2019
- Processed and approved loan applications with high accuracy and efficiency
- Developed strong relationships with clients, driving business growth through effective service delivery
- Conducted comprehensive credit analyses and financial assessments to support loan approvals.
Education
Bachelor of Arts (BA) in History, Economics & Political Science -
Vinayaka Missions University
04.2013
Skills
- Customer Service
- Auditing
- Branch Banking - Team Leadership
- Loan Disbursement & Processing
- Financial Analysis
- Process Improvement
- Compliance & Regulatory Standards
Timeline
Officer
IFFCO Kisan Finance Limited
05.2024 - Current
Team Leader
RBL Bank
01.2022 - 05.2024
Disbursement Officer
Axis Bank
05.2021 - 12.2021
Assistant Manager
Kotak Securities
09.2019 - 02.2021
Banking Officer
AU Small Finance Bank
04.2019 - 08.2019
Loan Officer
HDFC Bank
09.2014 - 03.2019
Bachelor of Arts (BA) in History, Economics & Political Science -
Vinayaka Missions University
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