Summary

Overview

Work History

Education

Skills

Timeline

Nikhil Chamarthy

UX Designer

Hyderabad

Summary

"A fraud investigator turned into a UX Designer".

A skilled and a productive UX designer who enhances the user experience by analyzing the needs of the user and the business requirement with 5+ years of experience in design and usability. Passionate about user centered design and designing the digital experiences that leaves a positive impact on people, environment and also the society. Seeking an opportunity to contribute my expertise in a dynamic and collaborative team environment.

Overview

11

11

years of professional experience

3

3

years of post-secondary education

Work History

Freelance UX/UI Designer and UX Researcher

Freelancer

Hyderabad, IN

11.2022 - Current

Worked with small NBFI and lending agencies on redesigning loans platform of mobile applications for different portals, understanding their objectives and user needs.
Perform UX research analysis and create wireframes, prototypes, and high-fidelity designs for web based and mobile applications.
Conduct user research, usability testing, and iterate designs based on feedback.
Closely collaborate with developers to ensure designs are implemented accurately.
Work with and utilize tools such as Figma, Adobe XD, Sketch and InVision for designing and for prototyping.
Also, review UX writing content and do visual and design consulting.

Assistant Manager

TCS

Bengaluru

02.2021 - 10.2022

Participated in design review meetings of banking client to brainstorm new UX developments through collaborative thinking.
Managed cohesive design quality across many projects in regards to client's Corporate KYC team, adhering to prescribed themes and functional choices, which helped to grow their cases completion rate to 20% than usual.
Analyzed user feedback to influence future UX updates, considering user concerns and pain points during subsequent patch cycles.
Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
Worked on and led the design process for high-profile projects, from conception to implementation, ensuring a seamless and user-friendly experience across various internal digital platforms.

Team Lead

JPMorgan Chase & Co.

Hyderabad

01.2018 - 02.2021

Created maps, models and templates for diverse projects.
Researched and proposed new solutions to make financial sheets/documents more user-friendly.
Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
Responsible for User Research, Wireframing and Prototyping.

AML Investigator

HSBC

Hyderabad

02.2016 - 12.2017

Communicated with compliance manager to thwart potential money laundering or terrorist financing. Partnered with fraud manager to research and investigate cases.
Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.

Analyst CE

GlobalLogic

Hyderabad

05.2014 - 01.2016

Worked extensively for LDO (Local Data Operations) focusing on USA and Canada locales, analyzing and resolving the problems reported by the users / business owners regarding their Geographical Information System (GIS).
Specially worked for projects like Hotel Amenities on maps, Spam businesses, Ring-fenced locales and Compliance.
Hands-on experience on internal Google tools like Pushpin, Atlas and SuperMario, which helps in analyzing accurate data and to publish the same live on Google Maps.

Practitioner CRM Ops

IBM / Concentrix

Visakhapatnam

07.2013 - 05.2014

Solving the customer’s queries and complaints in an effective manner to provide customer satisfaction.
Initialized and developed a pilot project named ‘WinBack’ which ultimately was appreciated and approved by clients.
Additionally worked as a call coach and helped in improvising the process by doing frequent quality checks.

Education

Bachelor of Commerce - Commerce And Accountancy

Andhra University, Visakhapatnam, IN

06.2010 - 03.2013

Skills

User Research

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Timeline

Freelance UX/UI Designer and UX Researcher - Freelancer

11.2022 - Current

Assistant Manager - TCS

02.2021 - 10.2022

Team Lead - JPMorgan Chase & Co.

01.2018 - 02.2021

AML Investigator - HSBC

02.2016 - 12.2017

Analyst CE - GlobalLogic

05.2014 - 01.2016

Practitioner CRM Ops - IBM / Concentrix

07.2013 - 05.2014

Andhra University - Bachelor of Commerce, Commerce And Accountancy

06.2010 - 03.2013