Nikhil Chauhan

CPO Team (May'22 - August'24)

• Spearheaded comprehensive asset tracking, resulting in a 20% reduction in lost assets
• Facilitated stakeholder management, enhancing project alignment and satisfaction by 15%
• Streamlined sales order management, decreasing processing time by 30%
• Monitored and tracked project financial reports, ensuring 100% compliance and reducing discrepancies by 20%
• Identified and resolved project bottlenecks, improving project efficiency by 25%
• Orchestrated end-to-end project on boarding, achieving seamless transitions and meeting 100% of project deadlines
• Optimized resource management, reducing idle time by 15%
• Managed diverse customer billing processes, leading to a 10% increase in billing efficiency
• Directed end-to-end procurement, achieving a 15% cost reduction through strategic sourcing
• Oversaw budgeting and planning, reducing variances by 10%
• Led internal and financial audits, ensuring 100% compliance and transparency
• Communicated weekly project health status updates, maintaining optimal project health
• Coordinated with multiple vendors, improving vendor relations by 20%
• Issued risk alerts with actionable recommendations, effectively mitigating project risk.

Delivery Unit (Nov'24 - Present)

Handling APPS, Infra-Network, Data Center services, Project Delivery Services, Pass Through Services, T&M, based SOW efficiently for Signature, billing and collection process.
Handled 100+ countries billing, legal documentation required for billing compliances as per each country law.
⁃ Analyze and documented customer requirements, recommending optimal products/services, increasing customer satisfaction.
⁃ Enhance client relationships by resolving disputes and maintaining transparent communication.
⁃ Drafted legal documents such as LPAs, Acts of Acceptance, and other country-specific contracts, ensuring compliance with local norms and regulations.
⁃ Handled SOW-based operations and time-and-material (T&M) engagements, optimizing efficiency and minimizing discrepancies.

Ensures the integrity of the game by blocking hackers and players who are trying to cheat the system, monitoring chat for inappropriate language and spam, arbitrating issues involving the rules of the game, and providing general customer service as well as solving player problems so that all players have an improved experience of the game, resulting in a 30% improvement in player experience