Summary
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic

NIKHIL CHENAGULA YADAV

Hyderabad

Summary

Adept Customer Service Representative with a proven track record at SITEL, where I enhanced customer experience by resolving complex Internet and email issues. Leveraged MS-Office expertise and exceptional communication skills to improve critical functionalities and identify upselling opportunities, demonstrating strong leadership and time management abilities.

Work History

Customer Service Representative

SITEL
Hyderabad
  • Resolved Internet and email issues for customers. Delivered exceptional technical support for clients such as Verizon and Frontier, assisting customers with connectivity and email-related challenges. Ensured seamless functionality for critical tasks, including resume creation and communication, improving the customer experience.
  • Identified opportunities for upselling additional products or services based on customer needs.

Sykes
  • Customer Support Executive – Just Eat. Assisted customers with resolving issues related to food orders, including processing refunds efficiently and accurately. Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.

Zomato
  • Managed end-to-end recruitment processes, including sourcing, interviewing, and onboarding candidates. Collaborated with hiring managers to identify staffing needs and developed tailored strategies to attract top talent. Utilized platforms such as LinkedIn, Naukri to build a robust candidate pipeline.

Education

Degree -

GITAM University
05-2019

Inter -

NIOS
Telangana
10-2016

SSC -

GEETANJALI OHS
03-2014

Skills

  • MS-Office
  • Good communication skills
  • Hardworking
  • Good team player
  • Self-confidence
  • Leadership
  • Time management

Hobbies and Interests

  • Travelling
  • Playing basketball
  • Playing cricket
  • Gymming

Disclaimer

I consider myself familiar with communication aspects. I am also confident of my agility to work in a team as well individually. I hence declare that the above information furnished above is true to the best of my knowledge.

Languages

  • Telugu
  • Hindi
  • English

Timeline

Customer Service Representative

SITEL

Sykes

Zomato

Degree -

GITAM University

Inter -

NIOS

SSC -

GEETANJALI OHS

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NIKHIL CHENAGULA YADAV