Nikhil Dutt Swami
Delhi-Ncr
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
7
7
years of professional experience
Work History
Senior Business Development Manager
CarePay
09.2023 - Current
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Reach out to the Partners/Merchants and explain about the Elective health care and get them onboard.
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
- Managed a diverse team of sales professionals, providing coaching and guidance to optimize performance.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
Business Development Manager
Savein
08.2022 - 08.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Cluster Head
Unofin Technology
01.2019 - 07.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Reach out to the Partners/Merchants and explain about the Elective health care and get them onboard
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Leader
Cross Roads
02.2018 - 12.2018
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
Bachelor of Arts - Business Administration
Indira Gandhi National Open University
New Delhi, India06.2017
Skills
- Territory Management
- Customer Engagement
- Key Account Management
- Pricing strategy
- Customer Service
- Team Leadership
- Client Relationship Building
Timeline
Senior Business Development Manager
CarePay
09.2023 - Current
Business Development Manager
Savein
08.2022 - 08.2023
Cluster Head
Unofin Technology
01.2019 - 07.2022
Team Leader
Cross Roads
02.2018 - 12.2018
Bachelor of Arts - Business Administration
Indira Gandhi National Open University
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