Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikhil Gupta

Ahmedabad

Summary

Network Engineer with a proven track record of delivering exceptional service and support. Skilled in troubleshooting complex network issues, enhancing security protocols, and delivering exceptional service and support. Seeking to leverage advanced technical expertise and problem-solving skills to drive operational efficiency and client satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Success Engineer (NOC Engineer)

Panamax Pvt Ltd
Ahmedabad
07.2022 - Current
  • Provide technical support and troubleshooting for network operations center (NOC) activities
  • Communicate effectively with clients to understand their needs and provide timely solutions
  • Collaborate with cross-functional teams to resolve complex technical issues and improve service delivery
  • Escalate unresolved issues and collaborate with Tier 2 NOC and Tier 3 NOC to identify root cause analysis and preventive measures
  • Ensure high levels of customer satisfaction through proactive engagement and issue resolution.
  • Proficient in managing Active Directory environments, including domain controllers, Group Policy, user and group administration, replication, and trust relationships.

Education

Bachelor of Technology in Electrical engineer - Electrical Engineering

Indus University
Ahmedabad, GJ
05.2021

Higher secondary - Science

Nelson Higher secondary school
Ahmedabad, GJ
05.2017

Skills

  • Proficient in network operations and troubleshooting
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of TCP/IP networking, DNS, routing and VPN technology
  • Knowledge of Windows 10 & 11 and Linux operating system
  • Related to Linux OS kernel, Shells, user and process management, etc
  • Customer-focused approach to problem-solving
  • Team player with a collaborative mindset
  • Certified by Cisco in network basics badge 2024
  • Basic understanding of endpoint security, including antivirus, firewalls, device management, and social engineering tactics

Certification

Certified by Cisco for networking basics badge 2024

Linux basic and fundamental by Udemy 2024

Timeline

Customer Success Engineer (NOC Engineer)

Panamax Pvt Ltd
07.2022 - Current

Bachelor of Technology in Electrical engineer - Electrical Engineering

Indus University

Higher secondary - Science

Nelson Higher secondary school

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Nikhil Gupta