Summary
Overview
Work History
Education
Skills
Certification
Interests
Awards
Personal Information
Timeline
Generic
Nikhil Kapure

Nikhil Kapure

Wadgaonsheri

Summary

My speed and quality of work defines me. Great Presence of mind and detail-oriented work keeps me ahead of others.

Overview

5
5
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Unit Manager IT Compliance

Bajaj Finserv
05.2025 - Current
  • Assisted in development and implementation of policies, procedures, and regulations and Streamlined internal processes by implementing effective IT controls, policies, and procedures.
  • Ensured data privacy with rigorous management of sensitive information according to regulatory guidelines.
  • Improved IT compliance by conducting regular audits and monitoring system performance.
  • Coordinated closely with legal counsel to ensure proper interpretation and application of relevant laws pertaining to IT operations.
  • Collaborated with cross-functional teams to ensure consistent compliance practices across the organization.
  • Championed a collaborative approach toward solving complex compliance challenges, fostering teamwork among various departments.
  • Established effective incident response procedures to minimize impact from potential breaches or non-compliant situations.
  • Evaluated third-party vendors for their adherence to company-specific compliance standards before engaging in partnerships.
  • Strengthened audit readiness by maintaining accurate documentation of all IT compliance activities and findings.
  • Contributed to a culture of continuous improvement by reviewing, updating, and optimizing IT compliance strategies.
  • Identified gaps in existing compliance processes and recommended updates.

Manager – Debt Management Service

Bajaj Finserv
08.2021 - Current
  • Leading team, which is responsible for managing RBI, SMT, PNO, Legal consumer/Legal notice, NCH, Branch, Wecare channel for PAN India customer escalations.
  • Timely Closure of all customer’s service requests in system (CRM)
  • Ensuring right closure of NFTR customer queries coming from various service channels after required investigation and CAPA (corrective Action Preventive action)
  • Ensuring right action to respective person (Employee/ Partner/Agent) on C-Complaint cases where issue is proven.
  • Taking all suggestions and advice received from RBI Ombudsman offices and Internal Ombudsmen with respective functions like DMS COE or any other cross functional department.
  • Resolving settlement void cases and creating revenue via special counselling cum calling team.
  • Data analysis to identify trends in escalation and process weaknesses and to provide vital insights for process changes.
  • Developing a grievance reduction strategy.
  • Team management and day-to-day teamwork
  • Strategic business goals formulation and implementation
  • Monthly collection NPS improvement
  • Co-ordination with multiple vendors & collection team
  • Publishing MIS with key inputs to business team

Tax Analyst (Intern)

Datamatics Global Services Pvt. Ltd
11.2020 - 04.2021

Education

MBA - Finance

D.Y. Patil College
Akurdi
01-2020

B.com - Finance

R.N.C. Arts, J.D.B. commerce & N.S.C Science College
Nashik
01-2018

Skills

Communication & attention to detail

Teamwork and leadership

Documentation review

Regulatory compliance

Quality control

Continuous improvement

Problem-solving abilities

Adaptability

Organizational skills

Risk management

Certification

Certified Financial Analyst

Interests

Photography, Travel, Riding

Awards

Kudos FY 22 (Monetary reward), Super Achiever – 6 times, Contest Achiever – 4 times, Consistent Performer FY 22-23, Best Performer in FY 23 & 24, Execute with Rigor award FY24

Personal Information

  • DOB: 05/05/1996
  • Marital status: Married
  • Native: Nashik

Timeline

Unit Manager IT Compliance

Bajaj Finserv
05.2025 - Current

Manager – Debt Management Service

Bajaj Finserv
08.2021 - Current

Tax Analyst (Intern)

Datamatics Global Services Pvt. Ltd
11.2020 - 04.2021

B.com - Finance

R.N.C. Arts, J.D.B. commerce & N.S.C Science College

MBA - Finance

D.Y. Patil College
Nikhil Kapure