NIKHIL KASHYAP
Gughali Maharajganj
Summary
Dynamic General Manager with extensive experience in overseeing hotel operations and ensuring exceptional guest experiences. Skilled in conflict resolution, budget management, and staff training, driving team performance and operational efficiency.
Overview
1
1
year of professional experience
Work History
General Manager
Hotel Ukraine
Moscow
10.2025 - 01.2026
- Managed daily hotel operations, ensuring seamless guest experiences and high satisfaction levels.
- Resolved customer complaints swiftly while upholding quality service standards.
- Trained employees on policies and procedures, improving compliance and operational performance.
- Developed schedules and monitored payroll to adhere to budgetary constraints.
- Created team-building activities that strengthened interdepartmental collaboration and enhanced workplace morale.
Assistant Manager
Grammy's karaoke
Moscow
04.2025 - 09.2025
- Handled customer service inquiries and complaints promptly, fostering positive customer relationships.
- Resolved customer inquiries and issues promptly, improving customer satisfaction.
- Assisted in daily operations and staff scheduling for efficient workflow.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory and ordered supplies to maintain stock levels for seamless operations.
Education
DCA - Computer Programming
EDUCATION WORLD
SHAHI MARKET,GORAKHPUR09-2023
Intermediate - Commerce
NATIONAL INSTITUTE OF OPEN SCHOOLING
GORAKHPUR04-2020
High School Diploma -
ASSUMPTION PUBLIC SCHOOL
SIDHUAPAR GORAKHPUR ,UP03-2016
Skills
- Guest experience management
- Conflict resolution
- Staff training
- Budget management
- Inventory control
- Customer service
- Communication skills
- Problem solving
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Russian
Upper Intermediate (B2)
B2
Personal Details
- Father's Name : Ram Prasad Kashyap
- Date of birth : 12/06/2000
- Marital Status : Unmarried
- Nationality : Indian
- Religion: Hindu
- Gender : Male
- Address : Ghughli Ward No - 6 , Ghughli Buzurg, Maharajganj , Pin : 273151, Uttar Pradesh, India
Timeline
General Manager
Hotel Ukraine
10.2025 - 01.2026
Assistant Manager
Grammy's karaoke
04.2025 - 09.2025
DCA - Computer Programming
EDUCATION WORLD
Intermediate - Commerce
NATIONAL INSTITUTE OF OPEN SCHOOLING
High School Diploma -
ASSUMPTION PUBLIC SCHOOL