Nikhil Kawatra

Working as a Delivery Director for Mobility and OTT Business unit within Infinite Computer Solutions. Were able to bring new logos to the company's profile within 6 months of joining.

• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large. Has been LinkedIn Top Voices for Client Relations, Performance Management etc.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Negotiated contracts with vendors and suppliers, securing favorable terms and pricing for the company.
• Implemented effective pipeline management strategies to increase conversion rates and overall deal value.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

As a Delivery Manager:

• Working with team of more than 100+ resources from 2-3 development partners at a time , these includes Frontend and Backend developers, Project Managers, Solution Architects and QE teams.
• Release management & QA reviews, Defining and documenting SOPs. Product Strategy & Management, Consumer centric focus, Technology Roadmap * Working with OKRs, KPIs, SLOs, SLIs, SLAs etc
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Leading a team in Agile Environment (Scrum and Kanban).
• Managing Stakeholders / Vendors / Consultants / Contractors
• Coordinated and planned operational meetings to reduce inter-departmental redundancy.
• Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.

As Product Engineering Lead for Binge

• Worked with various functions with the organizations to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Leading the deployment of Tata Play Binge Product across different platforms Firestick, Android, iOS and Web.
• Lead the Binge Mobile (Android, iOS) launch of the Tata Play Binge in June 2021 with 10+ OTT Apps from Scratch.
• Worked and Integrated Solutions with almost all (16+) OTT Partners in India (including Hotstar, Prime, Voot, Zee, SonyLiv, Hungama, Shemaroo etc.)
• Filed 3 + Patents for various breakthrough features during the year 2021-2022.

• Lead Solution Architect for Android TV Deployment for Accedo Tv Launcher Programs with Integration with multiple STB and Application Partners.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Supervised deployments and provided troubleshooting and user support.
• Communicated with partners and clients to update product and implementation status at technical or functional level.

Project Manager

• Responsible for development and delivery of entire portfolio of Cisco Video solutions across various platforms for key accounts in Asia
• Leading team of Project Managers and system engineers.
• Product Conceptualization and Execution- understand customer requirements/work with multiple stakeholders to design and execute

Solution Expert

Creation of new product solutions:

• Infinite Video Platform: Cloud services platform for service providers to process, secure, distribute, and monetize premium video across various managed and unmanaged devices.
• OTT - VoD: Launch of subscription based "Video on Demand" across Mobile Devices.
• Native application integration (Netflix, Enhanced interactives), HTML5 apps, Bluetooth etc.
• Strategized and delivered enhanced offerings on existing deployed Products for upsell of Video-on-demand content.

Customer relationship management

• Build and Manage Customer roadmap and delivery
• Led the quarterly executive reviews with the CXO teams (Internal and Customer)

• Handling Integration, Installation, Configuration, Maintenance of more than 200 High End and Critical Servers.
• Planning the Configuration and Deployment of IPTV servers and services at Branches.
• Deploying and Troubleshooting IPTV Mediaroom servers i.e. Acquisition Servers, VOD
• backend Servers ,EPG server, Client facing servers, Server facing servers, Client Gateway servers, Sync Servers for all Branches.
  

• Control and monitor the Encoders & Streaming servers at digital NOC.
• Monitor, manage and troubleshoot bugs and problems on a network related to IPTV Services.
• Vendor Interaction and giving demonstrations and presentations to National and International delegates (BSNL, MTNL, Singtel, Mauritius Telecom, Chunghwa Telecom).
• Installation, configuration and troubleshooting of Dial-Up Modems (External and Internal) and Configuring Network settings in Set Top Boxes.