Nikhil M. Khedekar
Thane
Summary
Dynamic and results-oriented B.Com graduate with over 14 years of comprehensive experience in EXIM operations, sales coordination, transportation, and administration operations. Demonstrated success in managing vendor relationships, handling customer service processes, and ensuring smooth coordination across departments to drive business growth. Adept at streamlining operations and improving productivity through effective team management and strategic decision-making.
Overview
15
15
years of professional experience
Work History
Senior Executive – Operations Department
Nhava Sheva India Gateway Terminal – DP World
08.2022 - Current
- ODC & BBK Handling and Gate-in Permission: Verified dimensions and approved gate-in for over-dimensional and BBK cargo, ensuring seamless terminal operations
- CRM Portal Case Management: Routed and monitored customer cases through the CRM portal, coordinating with internal teams to close cases efficiently and providing timely updates on credit note issuance
- Priority Loading for Vedanta: Coordinated with Operations and ICD teams to ensure priority railment for containers post-discharge, streamlining the process on an SSR basis
- Refunds Management: Facilitated refund processes by obtaining required approvals and following up with Finance for customers closing their accounts
- Visitor Management: Approved e-port entry passes and coordinated logistics for customer visits, including arranging gate passes, vehicles, terminal tours, and hospitality services
- Invoice and Credit Note Issue Resolution: Proactively followed up on delayed or incorrect invoices, resolving pending credit note issues with Finance
- DPD Customer Queries & Escalations: Managed queries related to Direct Port Delivery (DPD), container holds, and outstanding payments, maintaining healthy relationships with stakeholders
- Bunker Supply Invoicing: Monitored payment processing for bunker supply services rendered from the terminal
- Gate Cut-off Extensions: Collaborated with Operations to manage gate cut-off extension approvals, ensuring efficient coordination with shipping lines
- Weekly and Monthly Reporting: Compiled reports for customs and internal teams, including weekly updates for senior leadership
- Transportation Management: Managed transport schedules, coordinated with service providers, and optimized dispatch routes across India
- Monitoring Transport Operations: Tracked vehicle performance, ensured compliance with safety standards, and addressed escalations from BCOs and logistics partners
- Vendor Management & Negotiation: Negotiated terms with transport vendors, developed specialized transport networks, and managed vendor relationships
- Waiver Requests & Outstanding Payments: Processed waiver requests by aligning with Operations and Finance, ensuring timely follow-ups for outstanding payments from shipping lines and customers
- Process Improvement: Identified opportunities for process improvements and cost optimization within daily operations, enhancing operational efficiency
Sales Admin Executive
Panasonic Life Solutions India Pvt. Ltd.
05.2022 - 08.2022
- Managed schedules and internal documentation for seamless sales team coordination
- Followed up with buyers regarding pending orders, dispatch timelines, and payments
- Prepared MIS reports to track inquiries, purchase orders, and dispatch operations
- Ensured timely material dispatch with effective warehouse coordination
Senior Operations Executive
Vivid International Pvt. Ltd.
09.2014 - 04.2022
- Managed customer order fulfillment and coordination between sales and marketing teams
- Monitored multi-location dispatches across India, ensuring vendor performance and delivery quality
- Oversaw shipment planning, vendor payments, and transport budgeting
- Prepared pre- and post-shipment documents, coordinating with customs and banks for seamless clearances
- Managed shipments to the Middle East and other international markets, including trading and hazardous chemicals compliance
Senior Sales Coordinator
Capapie Sports Equipment
06.2010 - 08.2014
- Handled procurement and processing of individual and bulk orders for government and private clients
- Managed business correspondence with suppliers, clients, and foreign agencies
- Reviewed and improved processes related to administration, purchasing, and asset management
- Implemented loss prevention strategies and optimized sales processes to meet targets
- Trained and mentored teams to enhance productivity and service delivery
Credit Officer
Yes Bank
12.2009 - 06.2010
- Managed acknowledgment and scanning of credit documents
- Prepared facility letters and updated Credit Approval Memoranda for processing
- Coordinated with headquarters for further documentation and approvals
Education
High School Diploma -
Welingkars Institute Management
Mumbai03-2010
B.Com -
R.A.DAV College
Bhandup, E03-2009
Skills
- People Management
- Vendor Management & Negotiations
- Sales Coordination & Order Fulfillment
- Office Administration & Process Improvement
- Customer Relationship Management
- MIS Reporting & Data Management
- Detail-Oriented & Organized
- Excellent Team Management
- Effective Communication & Collaboration
- Strong Problem-Solving & Resilience
- Interpersonal Relationship Building
- Tally ERP 72/9
- MS Office (Excel, Word, PowerPoint)
Awards
- Participated in the National Level NSS Republic Day Parade.
- Received the Best Student Award for Mathematics in SSC
- Recognition for actively supporting customer queries and assisting the customer service team
Hobbies and Interests
- Cricket
- Travelling
- Watching Movies
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 09/18/88
Accomplishments
Sales Excellence Award from People Department
Timeline
Senior Executive – Operations Department
Nhava Sheva India Gateway Terminal – DP World
08.2022 - Current
Sales Admin Executive
Panasonic Life Solutions India Pvt. Ltd.
05.2022 - 08.2022
Senior Operations Executive
Vivid International Pvt. Ltd.
09.2014 - 04.2022
Senior Sales Coordinator
Capapie Sports Equipment
06.2010 - 08.2014
Credit Officer
Yes Bank
12.2009 - 06.2010
High School Diploma -
Welingkars Institute Management
B.Com -
R.A.DAV College
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