Nikhil Koti
Desktop Support Engineer
Hyderabad
Summary
To work for an established organization and to become a valuable asset to that organization provided there is professional and monitory growth.
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
Senior Analyst
Euclid Innovations Pvt. Ltd.
07.2021 - 08.2023
- Conducting desktop User Acceptance Testing (UAT) for company applications before implementation in production
- Testing an application thoroughly prior to production, ensuring proper installation and a successful launch on the designated machine
- Identifying and resolving issues related to the proper functioning of the application, including the verification of required licenses for seamless operation
- Detecting and identifying issues during testing, promptly reporting them to the respective manager or supervisor.
- Capturing screenshots of all software interfaces before launching, verifying their availability in the control panel, and documenting the proper launch process in Word format; attaching these records to a ticket for comprehensive tracking and reference purposes
- For Client Wells Fargo
Senior Analyst
HCL Technologies
12.2018 - 07.2021
- Provided hardware and software support for client systems
- Configured, installed, and maintained complex software systems to ensure optimal performance
- Migrated client machines from CPU to HVD (Hosted Virtual Machine), resulting in improved efficiency and reduced downtime
- Installed, maintained & troubleshot necessary client software and hardware, both onsite & remotely
- Administered user and computer environments through group policy
- Deployed applications on client machines using SCCM tools & resolved technical issues remotely using SCCM
- Resolved incidents using the BMC Remedy ticketing tool
- Familiar with patch management through CAP Tool (Critical Application Patch Checker)
- Provided hardware and application support across various platforms for over 7,000+ client systems
- Troubleshot network-related issues and installed network printers
- Implemented antivirus solutions for clients using Symantec Endpoint Protection
- Configured and resolved Outlook issues
- Addressed Bitlocker issues and managed asset management
- Administered user and computer environments through group policy.
End User Computing Sr. Associate Consultant
NTT Data
10.2016 - 12.2018
- Assisted clients in improving day-to-day functionality and operational efficiency
- Provided comprehensive IT support for desktops, printers, peripherals, telephone systems, and cellular devices
- Managing password resets and account lockout issues
- Serving as an international voice executive at Service Desk (SD)
- Managing corporate mobile devices using the AirWatch application
- Identified, managed, and resolved issues in a timely manner to minimize disruptions
- Successfully managed projects, ensuring timely completion and adherence to budgetary constraints
- Responded to customer requests promptly and effectively, maintaining clear communication to address and resolve issues
Desktop Support Engineer (Level 2)
Wipro Infotech
04.2015 - 10.2016
- Troubleshoot network-related issues and installing network printers
- Delivered extensive IT support for a wide range of hardware and devices, including desktops, printers, peripherals, telephone systems, and cellular devices
- Worked on Bitlocker and Headset related issues
- Franchisee Engineer for AXIS Bank Ltd, NPCII
Education
Bachelor of Technology - Computer science engineering
CMR Technical Campus
Hyderabad01-2014
Board of Intermediate Education - M.P.C.
Narayana Jr College
Hyderabad01-2010
S.S.C - undefined
Sanghamithra High School
01-2008
Skills
Self-motivated, analytical thinking and planning
Adaptability and ability to work under pressure
Adaptive to organizational changes
Certification
Trained in Hardware, Operating system, Network Essentials
TECHNICAL SKILLSET
- Has done training in Windows Administration from Jetking, Secunderabad
- Has done the Project on Terminal Server, DHCP Server, Remote Desktop Support
- Have Experience in Installing and Configuring Outlook, Skype and resolving the Outlook & Skype Issues.
- Having Basic Level of Experience in SAP BASIS and VMware.
- Troubleshooting VPN Issues.
- Operating Systems : Windows (7, 8, 8.1, 10)
- Networking : Configuration of TCP/IP, Intranet (LAN), Internet (WAN/WLAN)
DECLARATION
I hereby declare that all the above furnished details are true up to my knowledge and sufficient proof will be produced if necessary. Place: Hyderabad, Date
PERSONAL PROFILE
- Name: Nikhil Koti
- Father’s Name: Koti Pramod Kumar
- Mother’s Name: Koti Sangeetha
- Date of Birth: 25th July,1992
- Gender: Male
- Nationality: Indian
- Language+s: English, Hindi, Telugu, Kannada, Marathi.
- Permanent Address: 1-7/1,Vill/Mdl-Nyalkal,Tq-Zaheerabad, Dist-Sangareddy,Telangana.
- Present Address: 1-9-285/4/2,Vidyanagar,Near Nallakunta P.S, Hyderabad
- Email Id: nikhilkoti309@outlook.com
- Mobile: +91- 9701278469
Timeline
Senior Analyst
Euclid Innovations Pvt. Ltd.
07.2021 - 08.2023
Senior Analyst
HCL Technologies
12.2018 - 07.2021
End User Computing Sr. Associate Consultant
NTT Data
10.2016 - 12.2018
Desktop Support Engineer (Level 2)
Wipro Infotech
04.2015 - 10.2016
S.S.C - undefined
Sanghamithra High School
Bachelor of Technology - Computer science engineering
CMR Technical Campus
Board of Intermediate Education - M.P.C.
Narayana Jr College