Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikhil Kumar

FARIDABAD

Summary

Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.

Overview

8
8
years of professional experience

Work History

Assistant Manager (CA-RM)

ICICI BANK
02.2023 - Current
  • Handling current account.
  • Communicated regularly with customers to gain insights into their needs.
  • Working Capital(secured & unsecured), Home loan & LAP
  • Established processes for monitoring customer satisfaction levels.

Senior Customer Service Representative

Aryavart Bank
Hathras
05.2017 - 01.2023
  • Conducted customer service training for new hires.
  • Followed up with customers after purchases to ensure satisfaction.
  • Provided product information and answered questions regarding features, pricing plans.

Education

Master of Arts - Pol. Sc.

CCS UNIVERSITY, MEERUT
05-2018

Bachelor of Arts - History

CCS UNIVERSITY, MEERUT
06-2016

12th -

CBSE
05-2008

10th -

CBSE
05-2006

Skills

  • Operations Management
  • Product and service knowledge
  • Customer Relations and sales
  • Customer Relationship Management (CRM)
  • NISM qualified
  • Registered EUIN

Languages

English
Upper Intermediate
B2
Hindi
Proficient
C2

Timeline

Assistant Manager (CA-RM)

ICICI BANK
02.2023 - Current

Senior Customer Service Representative

Aryavart Bank
05.2017 - 01.2023

Master of Arts - Pol. Sc.

CCS UNIVERSITY, MEERUT

Bachelor of Arts - History

CCS UNIVERSITY, MEERUT

12th -

CBSE

10th -

CBSE
Nikhil Kumar