Nikhil L

• Taking care of sales. services and warranty related activities for tamil nadu, kerala and karnataka
• Market research and survey, sales presentation and mechanics training, Brand awareness creation and business generation are the key roles
• supporting and motivating sales executives in solution selling to prospects, executing strategic deals modeling financial business cases and matching customer requirements to proposed solution
• Attending joined investigations and field Queries & complaints to troubleshoot the root cause and monitor the performance of the product.
• Working in close coordination with several onshore team and fulfilling their requirements.

• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Inspected outbound shipments and conducted random sampling of product quality.
• Inspected with accuracy, reporting problems or defects quickly.
• Performed frequent visual inspections to root out tolerance and compliance issues.
• Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.

• Developed knowledge of company products and services to make suggestions according to customer needs.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Engaged with customers to build business relationships.

• Take a thorough look at the Part drawings , specifications, and plans &blueprints to understand the product requirements
• Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials
• .Reject all the incoming raw materials fail to meet quality expectations and report the issue to the concerned department at the earliest.
• Prepare documentation of the inspection process, which includes detailed reports and performance records.
• Monitor customer satisfaction levels and Monitor the production phase at various levels.

Role - Service and Sales engineer , taking care of maintenance and sales AMT and pneumatic braking system (East zone).

• Technical support to troubleshoot, repair and maintain operational efficiency.
• Examined faulty equipment, Interpreted reports and analyzed customer complaints to diagnose equipment malfunctions.
• Inspected equipment and processes to reduce maintenance related downtime Incidents and mitigated equipment failures. Trained personnel to align objectives, strengthen competencies and standardized operations.
• Conducted brake safety check camp In oil and gas companies and state transport corporation and promotion of new and existing products to fleet owners.
• Warranty management. warranty analysis and monitoring warranty data
• Managed maintenance data records and tracked operating Information for onsite reference.
• Monitored work performance and quality , maintained standards.
• Regular market visits at mechanic garages , authorized dealers and service centers to check and improve the functionality and business.