NIKHIL MANOJ

• Managed daily store operations and maintained optimal inventory levels.
• Trained and supervised staff to enhance customer service skills.
• Ensured compliance with company policies and safety regulations consistently.

· Sales through the highest standards of customer care

· Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

· Driving KPIs and competition analysis

· Weekly and monthly business review with upper management for smooth functioning of the store business

· Weekly stock planning with merchandiser by analyzing the sales trend and sale through of the articles

· Coordination with visual merchandiser for product launch, props handling and regular store checkup to keep the store in best shape to maximize the sale

· Taking care of the compliances, cash, billing, inventory management, roaster planning, opening and closing process of the store

Grooming the team with regular sales, product and effective communication training to bridge the gaps of the sales

• Opening and closing of the store
• Stock Taking
• Cash Handling
• Ordering of vegetables, groceries, drinks, meat etc
• Handling staff roasters
• Handling customer complaints
• Handling Staff issues
• Maintaining proper health standards and food quality.

• Took food and beverage orders and conveyed them to the kitchen and bar
• Operated and handled cash register
• Worked with culturally and socio-economically diverse groups of people
• Experienced working in banquets, conferences and restaurants.

• Ensured that the desired customer expectations are met
• Maintained an optimistic attitude and took criticism in a constructive manner
• Worked collaboratively with other trainees.