Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Nikhil Mehta

Bengaluru

Summary

A multi-skilled professional with more than 17 years of core experience in leading enterprise IT Transformation Consulting, Project Planning, Integration, Designing and Execution of winning Technology Solutions. Strong business acumen with an ability to identify and deal with client's requirement by translating them into appropriate technical solutions and comprehend complex business processes and inter dependencies. Experienced in Project planning, designing, transitions and governing executions involving technologies and platforms like Cloud, Server less Infrastructure, Traditional Data Centers, UNIX, Wintel, VMware, Microsoft Hyper-V, AWS and Microsoft AZURE. Effective communicator with proven ability to build strong working relationships across multi-functional & geographically scattered teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT ENGINEER LEAD

Qualcomm India Pvt Ltd
06.2019 - Current
  • Patch Management Planning, Scheduling, preview, Installation, and deployment Coordinating with Enterprise Team to improve existing processes
  • Automated patching process to reduce manual effort and save lot of time Documentation and Building up team and defining/Streamlining the processes Maintained 99% compliance for patching
  • Lantern Implementation/Administration/Support/Upgrades
  • Administer global computing resource management systems and services such as LSF and Emergency response for 55 global grids with up to 1.5 million cores
  • Oversees LSF operations in Qualcomm's regional computing environments, while serving as an escalation point for Engineering IT leads
  • Collaborating with frontline support teams by troubleshooting and resolving Tier 3 LSF and Interfacing with other Engineering Compute teams to drive follow-through of issue impacting GAT- managed services around the world
  • Collaborating Escalate and participate in the troubleshooting of computing environment issues that may be contributing to impaired resource management services within the compute grid
  • Interfacing with other Engineering Compute teams to drive follow-through of issue impacting GAT- managed services around the world
  • Perform LSF install and patch deployment across global grids
  • Provide critical engineering support during chip phase out or BTO/MTO

SENIOR CONSULTANT

Deloitte Consulting LLP
02.2016 - 05.2019
  • Cloud Administration/Implementation/Design
  • Unix/Windows Administration
  • Cloud Platform AWS/Azure/GCP
  • Automation of the environment

SENIOR CONSULTANT

Deloitte Consulting LLP
11.2018 - 02.2019
  • Mainframe Administration/ Migration
  • Unix/Windows Administration/implementation
  • Cloud Administration Nutanix
  • Automated DB2 environment
  • Connect Direct Installation/Implementation/Administration
  • Azure automation, Azure StackHCI/Hyper-V clusters
  • Virtualization setup/Automation- VMWare vSphere

SENIOR CONSULTANT

Deloitte Consulting LLP
05.2017 - 11.2018
  • Server builds for Windows and Unix servers
  • Linux Patching via Satellite server/ansible scripting
  • Server migration
  • VMware - Data Store Migration, Administration, Implementation etc
  • NetBackup/Rubrik backup, restore, DR, implementation
  • Leading the team for Cyber Risk Security
  • Mentoring the other team members and new hires
  • Remediation on Vulnerabilities for Linux, Windows, ESXi, Network applications and setting up best practices for vulnerabilities across all environments
  • Training new hires, clients and other team members in organization
  • Delivered Trainings on Satellite, Linux and Storage to different entities in organization

SENIOR CONSULTANT

Deloitte Consulting LLP
02.2016 - 04.2017
  • Define, document, and understand functional and non-functional infrastructure requirements
  • Design, document, engineer, implementing, test, and troubleshoot infrastructure systems or solutions, related but not limited to datacenter, data protection (backups), operating systems (Windows/Linux), virtual, and cloud computing technologies
  • Actively take the lead for systems delivery and solutions
  • Root cause and problem analysis of escalated issues and problems
  • Provide timely self-driven results
  • Develop and publish best practices, standards, technical documents, and policies
  • Communicate these to the appropriate teams through approved delivery methods and training
  • Managing projects/requests, deadlines, communication, business requirements and expectations
  • Focused on customer service through competent subject matter expertise, timely and thorough Communication, organization, and awareness
  • Follow all GxP, Quality, Business Ethics and Integrity policies and standards
  • Strong operational expertise with hardware, patching, datacenter, storage, network, server, cloud, UCS, HP Virtual Connect, Linux/Windows, VERITAS NetBackup Enterprise
  • Define data protection and retention policies
  • Enable monitoring, reporting of infrastructure systems to provide intelligent usable data
  • Capacity planning and analysis
  • Improve operational efficiency through planning, integration, software, applications, and processes
  • Analyzes customer requirements to generate applicable configuration changes
  • Complies with company's change management control process for up gradation and Migration of Backup Tools
  • Technical support on incidents, End to end ownership of the incident till resolution
  • Participates in continuous process improvement
  • Coordination with Vendor, customer, and peer teams
  • Resolution of incidents within SLA
  • Root cause analysis in conjunction with the vendor
  • Proactive actions to avoid future problems / incidents

SENIOR IT ARCHITECT

Magna Infotech, Deloitte Consulting LLP
10.2015 - 02.2016
  • Define, document, and understand functional and non-functional infrastructure requirements
  • Design, document, engineer, implementing, test, and troubleshoot infrastructure systems or solutions, related but not limited to datacenter, data protection (backups), operating systems (Windows/Linux), Virtual, and cloud computing technologies
  • Actively take the lead for systems delivery and solutions
  • Root cause and problem analysis of escalated issues and problems
  • Provide timely self-driven results
  • Develop and publish best practices, standards, technical documents, and policies
  • Communicate these to the appropriate teams through approved delivery methods and training
  • Managing projects/requests, deadlines, communication, business requirements and expectations
  • Focused on customer service through competent subject matter expertise, timely and thorough Communication, organization, and awareness
  • Follow all GxP, Quality, Business Ethics and Integrity policies and standards
  • Strong operational expertise with hardware, patching, datacenter, storage, network, server, cloud, UCS, HP Virtual Connect, Linux/Windows, VERITAS NetBackup Enterprise Server/Appliances technology
  • Define data protection and retention policies
  • Enable monitoring, reporting of infrastructure systems to provide intelligent usable data
  • Capacity planning and analysis
  • Improve operational efficiency through planning, integration, software, applications, and processes

SENIOR SOLUTION CONSULTANT

Teksystems, EMC and JPMC
09.2014 - 08.2015
  • Data migration from FalconStor to Data Domain
  • Plan and Design to migrate data from FalconStor VTL to Data Domain
  • Work on ITSM to facilitate changes implementation in this project
  • Liaise with the onsite team in planning/execution of the project
  • Implementation of Data Domain on seven Domains comprising of 11 Master servers, 166 Media servers and more than 10k clients
  • Creating Runbook for each Environment/Domains for Migration, VTL configuration, Policy Migration, Storage unit, Storage unit group, SLP etc
  • Creating Build Document for client-side Implementation
  • Deploying complex systems on client site Providing the shape of technological solutions for Data Domain & NetBackup
  • Solution development and technical consultancy across a broad technology on DD And NetBackup
  • Providing leadership/ direction to other members of staff
  • Strong analytical and problem-solving skills

SR TECHNICAL ACCOUNT MANAGER

Symantec Corporation
07.2009 - 09.2014
  • Managed 10 Clients across APAC region
  • Managed Business critical technical Issues with high business impact and ensure faster remediation with the defined SLA
  • As the single point of contact is a trusted business advisor to Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure
  • High level of coordination amongst various client teams, partners and Symantec
  • Goal is to provide value for money client has invested in our BCS service ensuring highest NPS and business retention
  • Solve something unexpected working with Customer Service and Support colleagues and manage an incident through resolution
  • Develop technical depth by ensuring product improvement with Symantec or operational support with the customer's IT environment
  • By maintaining a long-term relationship with customers, gains an understanding of the customer's IT organization's impact on overall business, their IT goals and pain points
  • Able to interact with customers either directly or indirectly (via phone/email)
  • Excellent follow up skills/discipline
  • Excellent at building customer relationships and maintaining great customer rapport from face-to-face interactions or via email/phone
  • Organized and goal oriented
  • Consistent Performer - always able to hit and exceed sales target
  • Delivered technical advice and expertise relevant for clients, enhancing technical infrastructure decisions, supporting pre-and post-sales activities
  • Coordinated all major technical activity, initiatives and projects at client sites including installation, upgrades and support
  • Assessed the impact of technical sales activity
  • Prepared technical information at sales meetings
  • Determined technical improvements at meetings for customer retention purposes
  • Ensured customer satisfaction after sales products delivered and installed
  • Participated in weekly conference meetings to discuss current issues and improvements resulting in customer satisfaction
  • Successfully renewed all the contracts
  • Deliver all Transition Projects and Programmes in line with recognized best practice Methodology (managing risk, governance, quality assurance, issue resolution, Reporting), where the successful implementation of service resource skills and Processes are just as critical to project success as technology
  • Act as the central liaison for all transition activities
  • Operationalize relevant contract SLA's and obligations
  • Manage day to day Transition project communication both within and all other Stake holders and produce relevant reports accurately and in a timely manner at the Agreed frequency
  • To take full responsibility for the management of the wider transition team involving Additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders
  • To interface with 3rd party suppliers, involving agreement, planning, timelines and Quality of deliverables
  • Produce detailed project plans to manage interdependencies
  • Adhere to relevant escalation processes to escalate resource issues, delayed project Phases, missed deadlines and other planning issues
  • Manage the expenditure within the Service Transition, ensuring all costs are Recorded against products and services delivered
  • Create and effectively manage the stakeholders, incorporating all project work Streams
  • Monitor the programme/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented
  • Review the outcomes of the Transition Projects to determine any corrective actions That could be taken to improve timely delivery

ASSOCIATE ANALYST

EATON TECHNOLOGIES PVT. LTD
06.2007 - 01.2009
  • Installation and configuration of UNIX Flavor Operating Systems: Installing Solaris Operating system and configuring hosts as servers, Mail Servers, and Naming services like DNS, NIS.Basic knowledge of VERITAS Volume Manager and Net backup
  • Network Client Administration: Installing and configuring hosts as Diskless clients Auto Clients and Networked Standalone systems
  • Using solstice admin Suite for adding Network Clients, Jump Start-Automatic Installation
  • Software Package Administration: Involving adding software packages and deleting software packages and maintaining patches with adding and backing out software patches from time to time
  • User Accounts, Groups, and permissions: Creating new user accounts and groups, setting up a user environment, looking and deleting accounts, Administration of initialization files, Displaying and changing default permissions Setting access control lists on files
  • NFS and Auto Mount: Finding the mounted File System, mounting all File Systems, mounting a Single File System, unmounting all Remote File Systems, Unmounting Individual File Systems, and Sharing Files from a Server, Checking the Data Consistency of a File System, finding out Whether a File System Needs Checking Configuring NFS server and NFS client
  • Configuring NFS auto mount for automatic mounting of shared resources Creating indirect and direct auto mount files
  • Monitoring System Resources: Monitoring System Status, Monitoring the processes, Monitoring Memory Utilization, Disk I/O Performance Optimization, Checking Disk Performance, Monitoring File System use, Monitoring Network Performance
  • Network Administration (TCP/IP): Configuring TCP/IP on the network, adding a subnet to a network and maintaining bootparams, ethers, protocols & services Databases, Troubleshooting TCP/IP
  • Administering Systems: Determining System-Specific Information, Determining the Host-Id Number, Hardware Type, Processor Type, OS Release, System Configuration Information, How Long a System has been Up, Configuring Additional Swap Space
  • File System Management (Managing Disk Space): Adding New File System, creating Links, designing strategies to maintain Free Space in File System, Monitoring Free Space, Disk Usage, Administration and monitoring of Disk Based File System, Virtual File System, The Cache File System, The Temporary File System (TMPFS), The Process File System
  • Kernel Tuning: Modifying Kernel Tunable Parameters like maxusers, max_nproc, pt_cnt, ntpy, rstchown etc Using The Monitor Utility, checking parameters that influence paging & swapping
  • Working with Change & Problem Management Tools
  • Problem determination and resolution within Expected time frame
  • Attending on-calls as per follow the Sun model
  • Act on Day-to-Day Housekeeping tasks by using tools & scripts
  • Patch Management Planning & Installation
  • Coordinated with Enterprise UNIX Team to improve existing processes
  • Migrating existing applications to superdome
  • Worked closely with Storage Team and OSPO team for monitoring NetBackup jobs

Education

B. TECH - Computer Science and Engineering

KIIT University
BBSR
01.2007

Skills

  • HP-UX
  • Sun Solaris
  • AIX
  • Red Hat Linux
  • Windows Server
  • HP Superdome
  • Sun Fire
  • Symark Power Password
  • Symark Power Broker
  • VxVM
  • Oracle
  • MySQL
  • NetBackup
  • Backup Exec
  • Avamar
  • Data Domain
  • Networker
  • Satellite Server
  • Rubrik
  • VMware
  • HP Data Protector
  • Flexera
  • Rapid 7
  • Azure
  • AWS
  • Ansible
  • Lantern
  • ETX
  • LSF
  • SL150
  • EML12
  • ACSLS
  • SAN
  • NAS
  • NFS
  • Network and Security
  • Proxy services
  • Sun Netra
  • HP Compaq ProLiant
  • Dell Power Edge
  • VMware ESXi
  • MS Azure
  • GCP
  • Nutanix
  • MS Hyper-V
  • Google Cloud Platform
  • VERITAS Clustering
  • MC Service Guard
  • VERITAS Volume Manager
  • HP LVM

Certification

  • Azure Microsoft Azure administration.
  • Symantec NetBackup Unix 7.5 STS

Languages

English
Hindi
Punjabi
Bengali
Oriya
Marathi

Personal Information

Date of Birth: 07/30/85

Timeline

IT ENGINEER LEAD

Qualcomm India Pvt Ltd
06.2019 - Current

SENIOR CONSULTANT

Deloitte Consulting LLP
11.2018 - 02.2019

SENIOR CONSULTANT

Deloitte Consulting LLP
05.2017 - 11.2018

SENIOR CONSULTANT

Deloitte Consulting LLP
02.2016 - 05.2019

SENIOR CONSULTANT

Deloitte Consulting LLP
02.2016 - 04.2017

SENIOR IT ARCHITECT

Magna Infotech, Deloitte Consulting LLP
10.2015 - 02.2016

SENIOR SOLUTION CONSULTANT

Teksystems, EMC and JPMC
09.2014 - 08.2015

SR TECHNICAL ACCOUNT MANAGER

Symantec Corporation
07.2009 - 09.2014

ASSOCIATE ANALYST

EATON TECHNOLOGIES PVT. LTD
06.2007 - 01.2009

B. TECH - Computer Science and Engineering

KIIT University

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