Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Timeline
Generic

Nikhil N. Chitragar

Pune

Summary

Dynamic Service Desk Engineer with expertise in AWS and Active Directory management at VDA InfoSolutions PVT. LTD. Proven track record in incident management and technical issue analysis, ensuring seamless IT operations. Passionate about delivering exceptional support and optimizing system configurations to enhance performance and user satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Desk Engineer

VDA InfoSolutions PVT. LTD.
Pune
06.2024 - Current
  • System Configuration through autopailot as well as manually
  • Configure EC2 instance on AWS as per customer requirement and install software and configure it as per user request
  • Responsible for monitoring issues to establish the root cause from one of 3 areas: Service Line, product code, data, or infrastructure
  • Handled Service Requests within the SLA target and to the requirement of the customer
  • Worked as the team specialist for at least one of the areas of IT support / products
  • Escalate issues to Service Management and 3rd line support as appropriate
  • Onsite related duties as assigned or requested
  • Directly and indirectly responsible for meeting day-to-day administrative needs and problem resolution within the Distributed network & Server environment
  • Assists directly or indirectly (through vendors) with implementation of hardware and software changes to servers and related devices
  • Maintaining IT documents/records as required for compliance needs
  • Follow Incident, Security and Change Management policies
  • Windows Servers services support like AD-DS, DNS, DHCP etc functionality
  • Intermediate knowledge of firewalls and network
  • Handeling IT related day to day systems and application requests for Laptop/Desktop
  • Ensure smooth communication between global offices.Active Directory management plus
  • VPN Configuration and troubleshooting, Microsoft Intune Portal Management, Troubleshoot Forcepoint issue, Service Now tickeeting tool management
  • LogMeIn portal management, Office 365 and Outlook configuration and troubleshooting

Trainee System Engineer

Indus Biotech Ltd.
Pune
12.2022 - 02.2024
  • Fortinet Firewall configuration, changes
  • Monitor website hosted on AWS (cloudwatch)
  • Creation of EC2 instances & IAM Access
  • Resolve SAP HANA related issue
  • User creation in SAP as per designation and provide authorization, Raise PR in SAP
  • ADDS User management
  • Microsoft Azure VPN Configuration
  • Aruba/TP-Link/D-link Wireless router access point configuration
  • Desktop/laptop configuration, MS Teams
  • Manage ticketing tool, ESSL Punching machine management, CCTV NVR configuration Resolve internet and system related issue
  • Software installation, resolve network printer scanner issue
  • Office 365 and outlook configuration, Inventory management etc

System Engineer (Internship)

Cravita Technology India Pvt Ltd.
Pune
06.2022 - 12.2022
  • Provisioned and managed Amazon EC2 instance, optimizming performance and cost by configuring instance type, auto-scaling group, and reserved instance based on workload needs
  • LAMP & LEMP Installation
  • Automated backup and disaster recovery processes using S3 versioning and cross-region replication, ensuring high availability and data durability
  • Hosting static website on S3
  • Configuration ELB, Creation of IAM Role
  • Taking Snapshot Backup AMI Backup of instance
  • Configure instance on light sail
  • Configuration Of VPC, Configure Auto scaling
  • Monitored AWS infrastructure and applications using Amazon CloudWatch
  • Hosting Website using Apache web server etc

Trainee System Engineer

Precision Infomatic PVT LTD
Pune
09.2018 - 04.2019
  • Trouble shooting system issue installation data backup
  • Software installation, Data Backup
  • Avaya VPN Configuration
  • Inventory management
  • Handle Ticketing tool,Handle Network as well as printer Scanner issue
  • Crimping CAT 6/ Armad cable and troubleshoot internet issue
  • Access Point troubleshooting and Configuration
  • System configuration troubleshoot domain issue, Outlook Configuration
  • Office 365 Office 2021, and 2019 installation etc

Education

B.E. - Computer Engineering

Alard Collage of Engineering
Pune, India
07.2022

Diploma - Computer Engineering

Satara Polytechnic
Satara, India
07.2018

Skills

  • AWS
  • CCNA
  • MCSA
  • Linux
  • Docker
  • Microsoft Server 2016
  • Windows OS
  • System configuration
  • Incident management
  • Active Directory management
  • IT compliance
  • Software installation

Certification

  • AWS Global Certified Cloud Practitioner, 2024-2027
  • CCNA
  • MCSA

Disclaimer

I hereby declare that the detail above are correct and true to the best of my knowledge.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Beginner (A1)
A1

Timeline

Service Desk Engineer

VDA InfoSolutions PVT. LTD.
06.2024 - Current

Trainee System Engineer

Indus Biotech Ltd.
12.2022 - 02.2024

System Engineer (Internship)

Cravita Technology India Pvt Ltd.
06.2022 - 12.2022

Trainee System Engineer

Precision Infomatic PVT LTD
09.2018 - 04.2019

B.E. - Computer Engineering

Alard Collage of Engineering

Diploma - Computer Engineering

Satara Polytechnic

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Nikhil N. Chitragar