Nikhil Pagidala
Cloud Support Engineer
Summary
An accomplished Linux Administrator with a solid four-year track record in overseeing and maintaining complex Red Hat Enterprise Linux (RHEL), CentOS,UBUNTU and SUSE environments. Proficient in system deployment, configuration, and meticulous maintenance, demonstrating a keen ability to troubleshoot and resolve intricate issues. Skilled in implementing robust security protocols, ensuring the integrity and stability of systems. Known for optimizing performance through scripting, and efficient resource allocation. Continuously staying updated with the latest trends and advancements in the Linux landscape, consistently integrating new methodologies and best practices into existing systems for optimal performance and security.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Cloud Support Engineer
Zadara Technologies India Pvt Ltd
Bengaluru
01.2023 - 06.2023
- Project: Zadara Intelligence Operating Systems
- Addressing potential security vulnerabilities and ensuring the confidentiality and integrity of stored data
- Overcoming challenges related to integrating the new cloud storage solution with existing systems and workflows.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Manage user and group accounts, alongside addressing root password recovery.
- Escalating tickets to the US and UK team within their time zone whenever it is crucial.
- Conduct remote system tasks utilizing tools such as SSH.
- Assume full responsibility and ownership of all server-related issues and utilize ticketing tool such as Zendesk.
- Interacting frequently to the Japan Team regarding about the offline clouds when the system alerted.
- Taking on the responsibility of reviewing, resolving, and closing any open tickets.
- Creating documentation for previously undiscovered issue resolution.
- Provided production support (24/7) and having good trouble shooting skills on test, Development, UAT, Staging and production environments.
- Systems administration maintenance and monitoring various day-to-day operations.
- Experience in Creation and managing user accounts, security, rights, disk space and process monitoring in red hat Linux.
- Installation of software packages, managing and checking the integrity of the installed packages using RPM and YUM local Repository and good Knowledge on ITIL Process.
Senior System Engineer
ASPL Info Services Pvt Ltd
Bengaluru
06.2021 - 01.2023
- Project: Engineering Support
- Hands-on experience in installing upgrades, kernel patches, and configuring systems on Linux environments.
- Thorough familiarity with the system booting process, along with proficiency in creating file systems and effectively troubleshooting file system issues.
- Solid grasp of file system and NetApp storage management. Engaging in activities involving the creation, deletion, and management of user and group accounts, alongside addressing root password recovery.
- Assuming full responsibility and ownership of all server-related issues and familiarity with ITIL concepts including Incident management and Problem management.
- Ensuring servers are up to date with the latest OS versions by maintaining patches and packages.
- Offering routine user administration tasks such as user addition, deletion and password modifications.
- Decommissioning physical servers as per customer confirmation.
- Worked on ON-CALL support on weekends (Rotation basis) and Working on the problem tickets and changes.
- Coordinating with Vendors for any critical hardware problems till the problem gets resolved and Involving bridge calls when necessary.
- Collaborating with a global team in-person and conference call. and Co-ordinate and involve in various technical and troubleshooting activities.
Unix System Administrator
Synopsys India Pvt Ltd
Bengaluru
05.2019 - 05.2021
- Project: Global Data Centre
- Hands-on experience in creating and managing user accounts, ensuring security measures, managing permissions, overseeing disk space, and monitoring processes within a Linux environment.
- Performing package installation, upgrades, and patching, along with tasks related to configuration management. Additionally, engaging in version control activities and reviewing security-related connectivity issues.
- Familiarity with scheduling tasks using Cron and at jobs.
- Good Knowledge in the configuration of servers like FTP, NFS, DHCP & DNS.
- Proficiency in swap partition management, as well as the skill to execute backup and restoration tasks using TAR and Zip utilities.
- Executing installation of upgrades, kernel patches, and system configurations on Linux-based systems.
- Offering routine user administration tasks such as user addition, deletion, and password management including password aging
- Resolving everyday issues with servers across diverse platforms through troubleshooting and addressing logon issues and diagnosing boot process.
- Response to incident tickets and resolves them with SLA.
- Monitor and take corrective action on health check of Linux servers.
- Monitored Linux server for CPU Utilization, Memory Utilization, and Disk Utilization for performance monitoring.
- Documenting log in procedure for entire environment
- Raise vendor support and fix various hardware Activities like Disk replacement, battery replacement, power supply replacement.
Education
HIGHER SECONDARY CERTIFICATE -
Sri Sai Junior College
Anantapur, Andhra PradeshSECONDARY SCHOOL CERTIFICATE -
Captain K K Swamy Memorial High School
Gooty, Andhra PradeshGRADUATION -
Gates Institute of Technology
Anantapur, Andhra PradeshSkills
VMware ESXI, 5x,55x, Vcenter & Vsphere
Database Technologies (MySQL and MARIADB)24x7 On-call SupportTeam Collaboration and LeadershipCommunication Skills: Effective written and verbal communication, Active listening, Empathy and Conflict ResolutionProblem-Solving: Analytical thinking, Critical Thinking, Creativity and ResilienceTeamwork: Collaboration, Reliability and Co-operationTechnical Proficiency: RHEL 6&7, CENTOS 6&7, SUSE 12&15, LINUX SERVERS, DHCP, DNS, PATCHING, NFS, FTP, USER AND GROUP MANAGEMENT, INCIDENT MANAGEMENT, SQL, MARIADB, ITIL PROCESS, NETWORK CONFIGURATION, NETAPP STORAGE, SYSTEM ADMINISTARTION, PROBLEM MANAGEMENT, PATCHING, RPM AND YUM, BMC REMEDY, ZENDESK, APPLICATION SUPPORT and PRODUCTION SUPPORT for 24/7Time Management: Prioritization, Goal Setting, meeting deadlines, Setting Time Limits, Reflection and AdjustmentOperational Tools
- Operating Systems: Proficient in RHEL 6.x and 7.x, CENTOS 6x & 7x, and SLES 12.x 15. x
- Storage: Experienced in NETAPP storage
- Server Administration: knowledge in servers including SAMBA, NFS, DHCP and DNS
- Package Management: Knowledgeable in RPM and YUM package management
- Hardware Servers: Well-versed in Dell server models such as 2600, 2950, R900, R905, and R710 Familiar with HP ProLiant DL380 and DL320 servers
- Backup: Proficient in using Net Backup, TAR, and SCP for backup solutions
- Monitoring and Volume Management: Experienced in monitoring systems using Nagios and skilled in volume management using LVM
- Communication and Collaboration: Used MS-Team & Slack for internal communication and zoom & skype for training sessions
Personal Information
- Date of Birth: 02/15/96
- Nationality: Indian
- Marital Status: Single
Timeline
Cloud Support Engineer
Zadara Technologies India Pvt Ltd
01.2023 - 06.2023
Senior System Engineer
ASPL Info Services Pvt Ltd
06.2021 - 01.2023
Unix System Administrator
Synopsys India Pvt Ltd
05.2019 - 05.2021
HIGHER SECONDARY CERTIFICATE -
Sri Sai Junior College
SECONDARY SCHOOL CERTIFICATE -
Captain K K Swamy Memorial High School
GRADUATION -
Gates Institute of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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