Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nikhil Poddar

Mumabi

Summary

Dynamic Project Manager with a proven track record at Wizr, excelling in stakeholder engagement and vendor management. Adept at optimizing processes and leading cross-functional teams to deliver high-quality projects on time and within budget. Strong communicator and problem solver, driving client satisfaction and successful onboarding for major enterprise clients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager, PMO

Wizr
Mumbai
05.2021 - Current
  • Spearheaded end-to-end management of the Wizr platform, overseeing its full lifecycle from planning to successful execution and delivery.
  • Managed stakeholder engagement and led client onboarding for major enterprise clients including Hitachi, Aditya Birla Capital, Aarti Industries, and Swiggy, ensuring smooth integration and satisfaction.
  • Directed vendor management with key industry players such as Genesys, Salesforce, Leadsquared, TATA Tele, Grappus (frontend design), and Truecaller, facilitating seamless collaboration and delivery.
  • Identified project scope, resource requirements, and defined roadmaps to align with strategic goals and ensure on-time delivery within budget.
  • Orchestrated project phases including planning, design, scheduling, and execution, for multiple large-scale initiatives.
  • Developed and monitored KPIs to track performance, optimize processes, and implement continuous improvement strategies.
  • Led cross-functional collaboration across technical, product, and business teams to mitigate risks and resolve issues in high-stakes environments.
  • Negotiated and managed contracts with third-party vendors, ensuring alignment with project deliverables, timelines, and budget constraints.
  • Maintained consistent delivery of high-quality outputs without compromising on safety or stakeholder expectations.

Client Manager

Cactus Communications
Mumbai
03.2019 - 04.2021
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Customer service specialist

JP Morgan & Chase
Mumbai
08.2016 - 01.2019
  • Provided high-quality support to Chase banking customers, handling inquiries related to account management, transactions, and financial products.
  • Resolved customer issues efficiently across multiple channels (phone, email, chat), maintaining a strong focus on customer satisfaction and service quality.
  • Accurately processed requests including fund transfers, card replacements, dispute resolutions, and loan servicing while adhering to compliance and confidentiality standards.
  • Demonstrated in-depth knowledge of J.P. Morgan Chase’s banking products, policies, and procedures to guide customers toward appropriate solutions.
  • De-escalated complex situations with professionalism and empathy, achieving high satisfaction ratings and positive customer feedback.
  • Collaborated with internal departments (fraud, compliance, operations) to ensure timely resolution of customer concerns and service requests.
  • Maintained detailed and accurate customer interaction records in CRM systems, ensuring accountability and continuous improvement.
  • Consistently met or exceeded KPIs including first-contact resolution, average handling time, and customer satisfaction scores.

Assistant Manager - CASA

Kotak Mahindra Bank
Mumbai
05.2015 - 05.2016
  • Managed end-to-end acquisition, onboarding, and servicing of CASA customers, driving growth in both individual and business banking segments.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Graduate - Commerce

Thakur College of Science And Commerce
Mumbai
03-2015

Diploma - Business Management

NMIMS
2017

Diploma - Import and Export

Wellingkar institute of Management

Skills

  • Stakeholder engagement
  • Vendor management
  • Client relationship management
  • Contract negotiation
  • Process optimization
  • Problem solving
  • Effective communication
  • Team leadership
  • Customer relations specialist
  • Client relations
  • Document management
  • Project planning
  • Project tracking
  • Project management

Certification

  • Generative AI overview for project managers - PMI, Feb 2025
  • The Complete Project Management Fundamentals Course, Udemy, Oct 2023
  • Google Project management - Google - Ongoing

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Bengali
Elementary (A2)
A2

Timeline

Project Manager, PMO

Wizr
05.2021 - Current

Client Manager

Cactus Communications
03.2019 - 04.2021

Customer service specialist

JP Morgan & Chase
08.2016 - 01.2019

Assistant Manager - CASA

Kotak Mahindra Bank
05.2015 - 05.2016

Graduate - Commerce

Thakur College of Science And Commerce

Diploma - Business Management

NMIMS

Diploma - Import and Export

Wellingkar institute of Management

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