Nikhil Ramaraj

• Spearheading the management of Fantasy Pod within the Real Money Gaming domain, implemented diverse strategies aimed at boosting customer retention, profit maximization, and enhanced spend efficiency.

• Employed various upsell and cross‑sell strategies to enhance customer engagement metrics, driving increased revenue and customer satisfaction.

• Detail oriented - made the use of data analysis to tailor recommendations, and achieve measurable results in a customer‑centric manner.

• Owned major campaigns such as IPL 2023, ODI World Cup in Fantasy Sports, where I had the opportunity to work with large budgets.

• Hands on experiences with key business avenues such as New user journey, reactivation of users - scoring users on value, upselling users, purchase offer plans, cross-sell and re-engagement strategies.

• Handled Individual taxation for global ex-pats in India (those who come into the country for an assignment/employment and those who leave the country for assignment/employment).
• Managed Customer Accounts for Societe Generale, Microchip, IMS Heath, Capital One and KPMG (KGS).
• Commended by Societe Generale for swift and accurate preparation of tax withholding for their ex-pat employees.
• Prepared and e-filed 250 Indian tax returns for corporate individuals in my 1.5 years at KPMG India.
• Conducted several one-hour tax counselling calls with clients on the tax implications that arise because of their assignment to India/from India.
• Preparation of monthly Annual tax withholding for corporate Individuals.
• Liaising directly with clients through e-mail and calls.
• Preparation of gross-up salary calculations for individual ex-pats.
• Assisted my Assistant Manager with assessments related matters from other locations such as Hyderabad, India.
• Attended several optional training sessions provided by KPMG India such as MS Excel, professional e-mail writing, working effectively in a team and conflict management.