Nikhil Rathod
Pune
Summary
Dynamic Business Process specialist with a proven track record at Tata Consultancy Services Limited, specializing in insurance underwriting and claims handling. Excelled in enhancing operational excellence and team performance, achieving significant reductions in processing time while maintaining quality. Skilled in Microsoft Excel and interpersonal communication, adept at driving improvements across personal injury and motor claims processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata consultancy services limited
Pune
09.2020 - Current
- Process-level documents preparation such as SOP, SLAC, ESIPOC, and dashboard
- Daily volume forecasting, error log, and query tracker of 2 clusters of personal injury LOB
- Training existing team members for cross-training in similar processing
- Supporting team members for queries resolved and maintaining quality as per SLA
- Managing production by engaging with team members as well as clients according to SLA
- Processing of Personal injury and worker compensation FNOL and acknowledging customers according to SOP
- Implement procedures to reduce processing time with maintaining the highest quality to meet client requirements
Executive motor claims
Bajaj Allianz General Insurance company
Pune
09.2019 - 09.2020
- Review of Motor claim policies for upto 5 lakhs for document compliance and leakage
- Identify leakage in the motor claims process across locations and guide service engineers to take follow corrective actions in preparing an assessment report
- Review and approval of final claim approval note from the relevant authority
- Review of Personal Accident claims in cases of litigations for document compliance with co-ordinating with service engineers
Executive motor underwriting
Bajaj Allianz General insurance company limited
Pune
11.2015 - 09.2020
- Online Pre-inspection review of motor vehicles across the locations of virtual offices across the country
- Co-ordination with intermediatory to conduct vehicle pre-inspection in a proper manner as per the underwriting guidelines
- Commercial discount approval for private cars and commercial vehicles according to underwriting guidelines and loss ratio
- Training new team members for pre-inspection review of motor vehicles and document checklist
- Co-ordinating with Virtual office heads and cluster heads for conducting Pre-inspection as per underwriting guidelines and avoid lossmaking segments
- Identification of loss-making segments of motor vehicles and implement corrective actions to reduce loss ratio across LOB
- Conduct random Audit of motor pre-inspection of already issued policies and provide feedback to cluster heads
Education
Bachelor of Mechanical engineering -
Ahilyabai Holkar University
Solapur01.2015
Skills
- Insurance underwriting
- policy Administration
- Claims handling
- P&C claims
- Microsoft Excel
- Microsoft Word
- Team player
- Operational excellence
- Adaptability
- Time management abilities
- Reliability
- Interpersonal communication
- Performance management
Certification
- Lisensheet, Insurance Institute of India, 2022
- Certified Insurance Professional Certification
Timeline
Business Process Lead
Tata consultancy services limited
09.2020 - Current
Executive motor claims
Bajaj Allianz General Insurance company
09.2019 - 09.2020
Executive motor underwriting
Bajaj Allianz General insurance company limited
11.2015 - 09.2020
Bachelor of Mechanical engineering -
Ahilyabai Holkar University