Nikhil Rathore
Delhi
Summary
11 Years Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Team Leader (Aisa Division)
VATECH INDIA PVT LTD
01.2021 - Current
- Managed customer support operations for the Asia division.
- Managed customer support for South Asia Division, including Malaysia, Singapore, and Thailand.
- Delivered technical support for Vatech RVG, OPG, CBCT, and dental X-ray equipment to Asian customers and dealers.
- Conducted virtual training sessions for Asia dealers and engineers on product troubleshooting and new software features.
- Prepared comprehensive weekly status reports for the Asia division's customer support.
- Delivered technical support for hardware and software to engineers and dealers.
- Organized procurement of spare parts through collaboration with Vatech Korea SCM team.
- Designed instructional materials, including PPTs, for dealer and engineer development.
- Analyzed and worked on reports based on customer requirements.
- Managed East and South Zone Customer Support Team.
Senior Customer Support Engineer
VATECH INDIA PVT LTD.
01.2019 - 01.2021
- Installed and maintained OPG and CBCT machines at customer locations.
- Facilitated post-installation training for effective utilization of CBCT and OPG technology.
- Delivered nationwide online customer support for OPG and CBCT software.
- Provided AERB support for the registration of medical institutes.
- Delivered online assistance to South East Asia regional dealers and engineers.
- Handled warranty claims, VOC issues, and spare part management.
- Provided necessary training for new equipment/software launches.
- Organized and executed quarterly customer feedback submissions.
Area Service Manager and Radiation Safety Officer
CHESA DENTAL CARE SERVICES LTD.
01.2017 - 01.2019
- Supported setup and usage training for various dental X-ray machines, OPGs, RVGs, and CBCT.
- Deliver support services to customers and engineering teams.
- Supported doctors in e-LORA institute registration for radiation safety compliance.
- Provided onsite field visit support during installation and breakdown of dental RVG and X-ray equipment.
- Optimized operational performance of OPG & CBCT equipment.
Senior Service Engineer & R.S.O
UNICORN DENMART LTD
01.2014 - 03.2017
- Performed installations and troubleshooting for Dental Chairs, RVGs, OPG, CBCT, PSP Imaging systems, and Milling machines.
- Executed setup and explanation for equipment such as autoclaves, dental X-rays, motors, scalers, and endo motors.
- Facilitated AERB support for E-lora institute registration.
- Generated procurement and licensing documents for X-ray machines.
- Assisted PAN India Engineers with online and offline support.
- Delivered online software-related support to customers.
Education
Diploma - Electronics and Communication
Board of Technical Education
01.2014
10+2 -
C.B.S.E Board
Skills
- Proficient in Computer Fundamentals
- Team Leadership
- Customer Service Expertise
- Basic Electronics Proficiency
- Expertise in Radiology Product Diagnostics
- AERB Compliance Support
- Interpersonal communications
- Training programs
Contact info
9711760120
About
Dynamic Customer Support Team Leader with over 11 years of experience in the radiology and dental technology sectors, dedicated to fostering exceptional customer satisfaction across Asia. Expertise lies in technical support, training, and team management, ensuring seamless installation and maintenance of advanced imaging systems. Proven ability to enhance operational efficiency through effective communication, problem-solving, and meticulous reporting. Committed to driving continuous improvement and delivering outstanding support to both customers and dealers in diverse markets. Passionate about empowering teams through knowledge-sharing and training initiatives
Personal Information
- Father's Name: Mr. Pravesh Chander
- Mother's Name: Mrs. Manju
- Notice Period: 1 Month
- Date of Birth: 02/25/92
- Nationality: Indian
- Marital Status: Married
Certification
- Certificate in Radiation and safety in diagnostic radiology from BARC Mumbai in 2016 (R.S.O Level 1).
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Support Team Leader (Aisa Division)
VATECH INDIA PVT LTD
01.2021 - Current
Senior Customer Support Engineer
VATECH INDIA PVT LTD.
01.2019 - 01.2021
Area Service Manager and Radiation Safety Officer
CHESA DENTAL CARE SERVICES LTD.
01.2017 - 01.2019
Senior Service Engineer & R.S.O
UNICORN DENMART LTD
01.2014 - 03.2017
- Certificate in Radiation and safety in diagnostic radiology from BARC Mumbai in 2016 (R.S.O Level 1).
Diploma - Electronics and Communication
Board of Technical Education
10+2 -
C.B.S.E Board
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