Nikhil Sharma
Mohali
Summary
Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Coronis Health
Mohali
07.2023 - Current
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Team Handling
Senior Analyst
Coronis Health
Mohali
06.2021 - 06.2023
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
Senior Analyst
R1 Rcm
Gurugram
03.2019 - 05.2021
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Refined existing processes to optimize accounts receivable and collection efforts.
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
AR Caller
Knack Global
Mohali
09.2017 - 01.2019
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Reached out to insurance companies to verify coverage.
- Used Software to accurately manage over Number accounts worth $Amount.
Customer Service Representative
Snapdeal
Mohali
09.2015 - 09.2017
- Resolved Type issues over phone with Number customers daily.
- Provided primary customer support to internal and external customers.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Entered orders into Type computer database system.
Education
Btech - Computer Science
RIMT
Mandi Gobindgarh03.2015
Higher Secondary Education -
DPS
Nabha12.2009
Higher Education -
DPS
Nabha12.2009
Skills
- MS-Office
- Virtual Machine Ware (Vmware)
- Net Beans
- Aging reports analysis
- Codes reviewing
- Critical Thinking
- Interpersonal Communication
- Planning and Coordination
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Data analysis
- Process improvement
- Quality assurance
- Performance metrics
- Team leadership
- Effective communication
Accomplishments
- Bachelor of Engineering (Computer Science Engineering) from RIMT Group of Colleges (Mandi Gobindgarh) affiliated to Punjab Technical University, Jalandhar by securing 69%, 2015
- Higher Secondary Education from DPS, Nabha, CBSE Board by securing 63%, 2011
- Higher Education from DPS, Nabha, CBSE Board by securing 77%, 2009
Training
- Has served Oracle SQL-11g 2 months training at NIIT LTD
- 6 Months training in PHP TASKRABBITS website using PHP
- PHP website creation
Languages
English
Proficient
C2
Timeline
Subject Matter Expert
Coronis Health
07.2023 - Current
Senior Analyst
Coronis Health
06.2021 - 06.2023
Senior Analyst
R1 Rcm
03.2019 - 05.2021
AR Caller
Knack Global
09.2017 - 01.2019
Customer Service Representative
Snapdeal
09.2015 - 09.2017
Btech - Computer Science
RIMT
Higher Secondary Education -
DPS
Higher Education -
DPS