Nikhil Sharma
New Delhi
Summary
Dynamic IT Associate Engineer with a proven track record at Azure Innovation Pvt Ltd, excelling in macOS administration and endpoint protection. Enhanced user satisfaction through efficient troubleshooting and remote access solutions. Passionate about leveraging skills in VMware and Office 365 to drive system reliability and foster team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
IT Associate Engineer
Azure Innovation pvt ltd
01.2025 - Current
- Provided level 2/3 technical support for internal teams and clients.
- Resolved hardware and software issues, reducing helpdesk response time and improving user satisfaction.
- Maintained and monitored IT infrastructure, enhancing system reliability and availability.
- Implemented security best practices and managed endpoint protection to safeguard systems.
- Administered macOS environments, including patching and upgrades.
- Supported remote access through VPN and remote desktop services.
- Automated routine tasks using remote support applications to increase efficiency.
- Monitored system performance and security to identify improvements and prevent unauthorized access.
IT Associate Engineer
UC INFOSYSTEM PVT LTD
05.2023 - 12.2024
- Executed administration of macOS alongside necessary upgrades for optimal system performance.
- Managed environments for Apple Mail and Office 365, ensuring high availability.
- Resolved technical issues, which boosted helpdesk response efficiency.
- Enabled remote access via VPN and remote desktop services to enhance user experience.
- Supported IT team by troubleshooting hardware and software issues.
- Monitored system performance to identify potential improvements or issues.
- Trained end users on how to use new software applications and hardware devices.
Education
Master of Computer Application -
Manipal University
Jaipur 03.2024 - 04.2026
Graduation B.A - Sol
Delhi University
01-2022
12th -
C.B.S.E Board
01-2017
10th -
C.B.S.E Board
01-2014
Skills
- Windows
- MacOS
- Endpoint protection
- IDS/IPS
- Firewalls
- VMware
- Office 365
Certification
- C Programming Language
- Basic Python Language
Personal Information
- Date of Birth: 01/05/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- English
- Hindi
Timeline
IT Associate Engineer
Azure Innovation pvt ltd
01.2025 - Current
Master of Computer Application -
Manipal University
03.2024 - 04.2026
IT Associate Engineer
UC INFOSYSTEM PVT LTD
05.2023 - 12.2024
Graduation B.A - Sol
Delhi University
12th -
C.B.S.E Board
10th -
C.B.S.E Board