Nikhil Shetty
Pune
Summary
Personable Senior Associate with almost 4 years background in Backend, Chat Process and Data Analysis. Proficient in use and troubleshooting systems. Successful meeting goals through effective team coordination and proactive customer service. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and ready to master new skills.
Overview
5
5
years of professional experience
Work History
Customer Relations Advisor
Tech Mahindra Business Limited
Pune
09.2021 - Current
- Role was in Blended process where had to call or chat as per customer's need.
- Conducted research on customer issues and provided resolutions.
- Retaining existing customer with better experience and products also resolved any network related query
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Analyzed customer feedback data to recommend improvements in service quality.
Senior Associate
Wipro Technologies Ltd
Pune
06.2019 - 08.2021
- Responded to customer inquiries via chat, phone and email.
- Resolved problems, improved operations and provided exceptional service
- Carried out day-to-day duties accurately and efficiently
- Identified issues, analysed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships.
Education
B.C.A -
Savitribai Phule University
01.2019
HSC (Eng) -
Dr. D.Y. Patil ACS, Pimpri-18
01.2014
S.S.C (Eng) -
Smt. S.S. Ajmera High School
01.2012
Skills
- CRM Software
- Customer Relations
- Proficient in [Amdocs, Peoplesoft, Oracle and Linux ]
- MS Office
- Microsoft Office
Personal Information
- Date of Birth: 24/10/1997
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- Every year Quarter winner
- Process Winner ( ATR Pune )
Languages
Tulu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Customer Relations Advisor
Tech Mahindra Business Limited
09.2021 - Current
Senior Associate
Wipro Technologies Ltd
06.2019 - 08.2021
B.C.A -
Savitribai Phule University
HSC (Eng) -
Dr. D.Y. Patil ACS, Pimpri-18
S.S.C (Eng) -
Smt. S.S. Ajmera High School
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