Nikhil Singh
BENGALURU,KA
Summary
Senior Inside Sales Manager with 6+ years in B2C/B2B healthcare sales and team leadership. Early GTM member at Even Healthcare’s Offline Clinic channel — scaled the North Region from 0 to ₹1 Crore+ in monthly revenue. Proven track record in CAC reduction, CRM-driven sales ops, and bridging ground-level field teams with inside sales to drive consistent revenue growth.
Overview
7
7
years of professional experience
Work History
Senior Inside Sales Manager
Even Healthcare
01.2026 - Current
- Role Scope: Senior ISM for North Region (Jaipur, Indore, Delhi) — leading 16 Inside Sales executives, each coordinating 4+ ground RMs for lead generation. Owned end-to-end coordination between field and office, driving pipeline visibility and revenue accountability.
- GTM Leadership: Early GTM member for the Offline Clinic channel — contributed across sales playbook design, outreach, team building, training, and revenue scaling from inception.
- Revenue Growth: Grew North Region from 0 to ₹1 Crore+ in consistent monthly revenue; contributed to overall channel scaling from ₹40L to ₹5 Crore+ gross monthly revenue.
- Team Management: Mentored and managed 16 ISEs (each handling 4+ ground RMs) — acted as the bridge between field operations and inside sales to drive performance and revenue outcomes.
- CAC Reduction: Cut CAC by 66%+ — reduced cashback dependency from 30% to under 10% while shifting customers to upfront payment models.
- Referral & Organic Growth: Built a referral program generating ₹2L+/month in organic, low-cost revenue.
- Regional Expansion: Managed city-level targets, field coordination, and market development across Jaipur, Indore, and Delhi.
Inside Sales Manager
Even Healthcare
10.2024 - 12.2025
- Channel Building: Part of early GTM execution for the Offline Clinic channel — set up workflows, sales scripts, and conversion frameworks.
- Team Leadership: Managed a 10-member team (5 RMs + 5 ISEs), driving daily accountability and performance.
- Sales Operations: Rolled out structured lead management and CRM practices that improved follow-up rates and shortened lead-to-conversion cycle time.
Business Development Manager
Petpai Technology (Vetic)
Gurugram
11.2022 - 07.2023
- Revenue Generation: Managed end-to-end revenue across pet wellness, grooming, and surgical services at a fast-growing pet healthcare startup.
- Client Relationship Management: Built strong pet owner relationships with consultative support, driving high appointment conversion and retention.
- Business Development: Identified new business opportunities to expand customer base and grow monthly recurring revenue.
Business Development Manager
GHV Advance Healthcare (Pristyn Care)
Gurugram
09.2021 - 11.2022
- Patient Journey Management: Managed end-to-end patient consultations for laparoscopic and daycare surgical procedures.
- Operations Coordination: Coordinated transport, admission, discharge, and post-surgical follow-up for high patient satisfaction.
- Cross-Functional Collaboration: Collaborated with surgeons, hospital ops, and insurance teams to streamline the patient experience.
Associate Sales Consultant
Policybazaar Insurance
Gurugram
04.2019 - 08.2021
- Sales Target Achievement: Consistently met and exceeded monthly targets through consultative selling of individual and family health insurance plans.
- Customer Retention: Maintained strong follow-up pipelines and client relationships, driving renewals and cross-sell opportunities.
Education
Bachelor of Commerce - B.Com
Indian Institute of Management & Planning
Nagpur01-2019
Intermediate - 10+2
Khalsa Public School
Durg01-2016
Skills
- Inside Sales Management
- Business Development
- Revenue Scaling
- GTM Execution
- Team Leadership & Coaching
- CAC Reduction
- CRM Optimization
- Channel Development
- Referral Network Building
- B2C & B2B Sales
- Healthcare Sales
- P&L Ownership
- Customer relationship building
- Sales coaching
- CRM proficiency
- Pipeline management
Accomplishments
- Early GTM member at Even Healthcare’s Offline Clinic channel — grew North Region from 0 to ₹1 Crore+ monthly revenue; channel overall reached ₹5 Crore+ gross monthly revenue.
- Promoted from Inside Sales Manager to Senior Inside Sales Manager within 15 months based on consistent performance and leadership impact.
- Reduced CAC by over 66% (from 30% cashback dependency to under 10%) while simultaneously increasing revenue volume.
- Leads 16 ISEs (each coordinating 4+ ground RMs) — central bridge between field and office across 3 North India cities.
- Built an organic referral network generating ₹2L+/month in low-cost, high-quality sales.
ADDITIONAL INFORMATION
- Languages: Hindi (Native), English (Professional)
- Industry Expertise: Health-Tech, Healthcare Sales, Insurance, Pet Healthcare
- Tools & Platforms: CRM Software, Lead Management Systems, Sales Dashboards
- Location: Bangalore | Open to North India (Delhi, Jaipur, Indore)
Timeline
Senior Inside Sales Manager
Even Healthcare
01.2026 - Current
Inside Sales Manager
Even Healthcare
10.2024 - 12.2025
Business Development Manager
Petpai Technology (Vetic)
11.2022 - 07.2023
Business Development Manager
GHV Advance Healthcare (Pristyn Care)
09.2021 - 11.2022
Associate Sales Consultant
Policybazaar Insurance
04.2019 - 08.2021
Intermediate - 10+2
Khalsa Public School
Bachelor of Commerce - B.Com
Indian Institute of Management & Planning