Nikhil Suresh
Engineer
Mumbai,MH
Summary
Having 10+ years of experience and very passionate about technology, networking and system administration. Very well-acquainted with inventory management, hardware & software maintenance. Professional with exceptional communication, problem-solving and decision-making skills.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Service Desk Engineer
NTT DATA BUSINESS SOLUTIONS
08.2023 - Current
- Working on Service Now ticketing tool
- Install & configure the applications through SSCM
- AD Management(User id creation, Deletion, Addition of users in group)
- Remote Support
- Windows & application troubleshooting
- Responsible for installation and configuration of Azure services
- Create and configure a Network Security Group
- MFA Configuration ( Multi Factor Authentications)
Desktop Engineer (Admin L2)
Panasonic Life Solution Pvt. Ltd
09.2022 - 07.2023
- Configurate a user system with all company compliance installations of Windows 10 Professional, O365-Ent, Cloud Proxy, LANDesk, Forti Client, SAM (Summit Asset Agent)
- SCCM Client, Trend Micro Antivirus
- VDI (Virtual Desktop Infrastructure) configuration installation software in VDI
- Supporting Apple User For MAC Book, IMAC, and iPhone
- Configuration and troubleshooting Active Directory. Reset user Account password
- Knowledge of how to create users in AD/ Exchange, Apply group policy, add users, removing users
- Working as Remote Coordinator to all Users (Tight VNC,Team Viewer,AnyDesk
- Supporting all the local engineers in hardware and software-related queries\
- Configuration of personal (Stand Alone) and network printer.
- Woking on ticketing tool Itsaarthi
Concierge Executive-Operations
WhiteHat Education Technology Private Limited
08.2020 - 10.2021
- Supporting all students (all over the world) remotely who engaged with WhitHat Jr
- Working for class cancellation & handling their queries
- We are working on Zendesk as a ticketing tool
Hardware & Network Engineer
Solverra Technologies Private Limited
03.2020 - 08.2020
- Manufacturer of Network Survey Vehicle (NSV) provides data analysis using GPS Vision technology.
- Maintain & improve the network performance of the vehicle.
- Installation of the system in the vehicle & Troubleshoot, isolate, and resolve the network problems
- Installation of new Windows 10, Windows 8.1 system all Application & Software.
- LAN & Internet connection install & configured Wi-Fi access point
Technical Support Engineer
Tata Communication Limited
09.2016 - 03.2020
- Supporting all Field Engineer (FE) in our Temple in India for Live Darshan & installing Encoder, Router, Switches, Camera & some application which is used in Network for Live Darshan
- Coordinating with the network team & the last mile provider i.e. BSNL, SIFY, & TTML for quick restoration of service. Knowledge of RF Wimax, Radwin
- Easy meeting: Video Conferencing Service Installation on client site & support them.
- Project completed: Installation and configuration of Wireless Device Cisco, Ruckus R510, HP in pro kabaddi 2019, TED Talk (Shahrukh khan new reality show)
Desktop Engineer
Maharashtra Seamless Limited (D. P. Jindal Groups)
05.2010 - 09.2016
Desktop Engineer (Field Work)
Data Formatics Private Limited
06.2010 - 04.2010
Education
Diploma - Hardware & Networking
IT Source
Mumbai, IndiaTY BCom - Commerce
Shivaji University
Kolhapur, India 04.2001 -
Skills
Practical experience with administering IaaS (Azure)
Certification
Microsoft Certified Solutions Associate
Timeline
Service Desk Engineer
NTT DATA BUSINESS SOLUTIONS
08.2023 - Current
Desktop Engineer (Admin L2)
Panasonic Life Solution Pvt. Ltd
09.2022 - 07.2023
Concierge Executive-Operations
WhiteHat Education Technology Private Limited
08.2020 - 10.2021
Hardware & Network Engineer
Solverra Technologies Private Limited
03.2020 - 08.2020
Technical Support Engineer
Tata Communication Limited
09.2016 - 03.2020
Desktop Engineer (Field Work)
Data Formatics Private Limited
06.2010 - 04.2010
Desktop Engineer
Maharashtra Seamless Limited (D. P. Jindal Groups)
05.2010 - 09.2016
TY BCom - Commerce
Shivaji University
04.2001 -
Diploma - Hardware & Networking
IT Source