Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nikhil Tayde

Pune

Summary

Dynamic Business Analyst with 8 years of comprehensive experience in Salesforce migration, integration, and identity access governance. Expertise in analyzing complex business processes and translating requirements into effective technical solutions, ensuring alignment with compliance standards and business objectives. Proven ability to collaborate with cross-functional teams to streamline workflows and enhance operational efficiency. Skilled in stakeholder management, role-based access control (RBAC), and business analysis techniques, driving successful outcomes in challenging environments. A commitment to continuous improvement and security compliance underpins every initiative undertaken.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst

Nityo InfoTech
Pune
02.2024 - Current
  • Business Analyst – Salesforce Authorization & Identity Access Management (IAM)
  • Acted as a liaison between business stakeholders and technical teams to analyze, document, and refine Salesforce authorization requirements, ensuring alignment with business objectives, compliance standards, and security policies.
  • Conducted in-depth business process analysis to identify inefficiencies in access provisioning and entitlement management, leading to streamlined workflows and improved user productivity.
  • Collaborated with cross-functional teams to define role-based access control (RBAC) frameworks in Salesforce, ensuring secure and efficient user access while adhering to regulatory requirements.
  • Leveraged Saviynt (IAM tool) to analyze access patterns, identify risks, and recommend governance strategies, reducing access-related incidents and improving compliance.
  • Facilitated requirements workshops with stakeholders to translate business needs into technical specifications for Salesforce security models, ensuring optimal access management.
  • Performed audits and compliance reviews of Salesforce entitlements, ensuring adherence to industry regulations (e.g., SOX, GDPR) and mitigating risks of unauthorized access.
  • Developed and maintained process documentation, including role definitions, access control procedures, and governance best practices, ensuring clarity and consistency in IAM operations.
  • Provided training and support to end users and stakeholders on entitlement governance, fostering security awareness, and proper access utilization.

Salesforce Business Analyst

Tata Consultancy Services
Pune
05.2021 - 02.2024
  • Business Analyst – Salesforce Migration & Integration | Dupont Inc.
  • Spearheaded the analysis of two Salesforce instances during a business lift-and-shift merger, identifying overlapping components (e.g., custom objects, automations) to maximize reusability and minimize redundancy.
  • Mapped end-to-end business processes (Sales, Complaints) and dependencies, including Approval Processes, Flows, Reports, and Dashboards, to ensure seamless post-migration operations.
  • Partnered with stakeholders to document as-is vs. to-be processes, ensuring smooth transition and adoption post-merger.
  • Supported the technical team in data migration using Workbench, Notepad++, and Copado, facilitating deployments from Dev to QA environments.
  • Tools and Skills:
  • Business Analysis: Requirements gathering, process mapping, gap analysis, stakeholder management.
  • Identity Governance: Saviynt, RBAC, access controls, compliance.
  • Salesforce: User access management, automation migration (Flows, Workflows), Reports/Dashboards.
  • Tools: Workbench, Notepad++, Copado, Agile methodologies.
  • Business Analyst – Identity & Access Governance | British Petroleum
  • Acted as a bridge between business stakeholders and technical teams to define requirements for Identity & Access Governance (IAG) solutions, ensuring alignment with security policies and business objectives.
  • Led requirement elicitation for access control systems, translating business needs into technical specifications for Salesforce and Saviynt (Converged Identity Platform).
  • Designed identity governance strategies, including user provisioning, role-based access controls (RBAC), and authentication protocols, while ensuring compliance with security standards.
  • Conducted gap analysis to identify redundancies and inefficiencies in access management processes, proposing optimizations to enhance security and operational efficiency.
  • Collaborated with cross-functional teams to test and validate access control systems, mitigating risks by addressing vulnerabilities and ensuring seamless user access.
  • Monitored and maintained access governance systems, resolving incidents and implementing continuous improvements to access design

Salesforce Product Tech Advisor

Infomerica INC
Bengaluru
12.2020 - 05.2021
  • We have a team of 12 dedicated members to FSL Support.
  • Worked for a client IQVIA on UK Govt. Project(COVID-Survey).
  • Handled support queries for FSL Optimization.
  • Our job is to monitor Optimization Results and report to business if found any failure and rectify the cause.
  • Business aim is to utilize resources and send on visits in dedicated area using FSL Optimization.
  • Since this is critical project where bloods and swabs is accepted by Doctors and Nurses, we need to make sure to assign jobs in dedicated territory and not over lapping areas of other study workers.
  • There should be no failure on Optimization Request.
  • Monitoring devices of study worker also includes tickets Authorization Failure, Installation Requests, troubleshooting if application fails.

Process Specialist

Cognizant Technologies Systems
Pune
07.2017 - 11.2020
  • Started as Salesforce Support Agent for CRM Configuration(Basic).
  • Handling CRM configuration issues, analyzing business requirements and building custom logic.
  • Creating custom apps, Objects, Tabs, Fields and custom fields relationships.
  • Supporting issues with Workflows, Approval Processes and Validation Rules.
  • Supporting issues with Flow and Process Builder, creating processes as per business requirement.
  • Moves to Salesforce Premier Support Agent Team
  • Handled issues with Data sharing, Data Security, Permissions and profiles.
  • Creating, modifying Record Types and Page Layouts.
  • Handling issues related to Data Management such as Bulk Import, Export, Update and Delete Data.
  • Creating Custom Reports and Dashboards.
  • Helping clients in resolving issues related to Data Import, Update and Delete using Data Import Wizard, Data Loader and installation of third party applications on Salesforce Platform
  • Also, work on deploying change sets from Sandbox to Production Environment.
  • Trained on Industry Cloud
  • Started working on requirement of Field Service Lightning, Financial Service Cloud, Health Cloud.
  • Assisted clients on installation issue of Industry Clouds.
  • Handled issues of Permissions created by Managed Package.

Associate

Wipro
Pune
06.2016 - 07.2017
  • Bell Canada Telecom Consulting
  • Managing and handling relationship with clients and ensuring MIS Report.
  • Worked as Quality Control for Associates.

Education

Master's in Computer Application - Computer Applications Development

Sinhgad Institute of Business Administration And C
Pune
05-2016

Bachelor of Science - Computer Applications Development

Marathwada Mitra Mandal's College of Commerce
Pune
05-2013

Skills

  • Salesforce administration
  • Access management
  • Data migration
  • Requirements gathering
  • Documentation creation
  • Identity governance
  • Cross-functional collaboration
  • Risk assessment
  • Agile methodologies
  • Product management

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Associate

Languages

English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2

Timeline

Business Analyst

Nityo InfoTech
02.2024 - Current

Salesforce Business Analyst

Tata Consultancy Services
05.2021 - 02.2024

Salesforce Product Tech Advisor

Infomerica INC
12.2020 - 05.2021

Process Specialist

Cognizant Technologies Systems
07.2017 - 11.2020

Associate

Wipro
06.2016 - 07.2017

Master's in Computer Application - Computer Applications Development

Sinhgad Institute of Business Administration And C

Bachelor of Science - Computer Applications Development

Marathwada Mitra Mandal's College of Commerce

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Nikhil Tayde