Summary
Overview
Work History
Education
Skills
Languages
Websites
Disclaimer
Timeline
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Nikhil Yadav

Nikhil Yadav

Pune

Summary

Operations leader with a strong background in team leadership, Customer relation & vendor management at gomechanic. Good experience in insurance and claims processes, utilizing market knowledge to enhance productivity. Proficient in resolving customer & vendor issues and developing relationships that promote high-quality service and operational excellence.

Overview

9
9
years of professional experience

Work History

Cluster Head

Gomechanic
Pune
07.2019 - Current
  • Manage all operations and processes. Responsible for effective and successful management of labour, productivity and quality control.
  • Support workshops and CR for Insurance claim and documentation. Take necessary approval from surveyor and proceed further.
  • Implement the right process and practices across the organization. Play supportive role between CR and vendors.
  • Manage monthly recon settlement with vendors and take approval against it from vendor for settlement.
  • Reviewing manpower and workload to ensure target to meet. Work with organization to enhance business of retail and spares.
  • Identify areas where marketing is required and inform higher authorities. On-board new vendors, if required in particular area.
  • Resolve all escalations with CR and escalation team.
  • Identify & address problems and opportunities for the organization.

Service Advisor

Mahalaxmi Automotive Pvt Ltd
06.2018 - 04.2019
  • Greeting customers and offer excellent customer service from pick up to drop of their vehicles.
  • Determine and diagnose car issue based on customer voice, description and vehicle condition.
  • Translate customer issues and voice into technical words which suitable for technician to complete necessary work.
  • Consult with mechanic about necessary repairs and possible alternatives to expensive work. Provide information to customer regarding repair work and take necessary approval from customer. Manage and oversee the service center's workflow and scheduling.
  • Authorized dealer of Maruti Suzuki

Technician

SP Auto Galaxy
05.2017 - 06.2018
  • Perform all types of maintenance and service. Diagnose vehicle problem and related repair work.
  • Identify problems with vehicles using the diagnostic equipment. Plan repair procedures using charts manuals and experience.
  • Make a list of all the defects on the vehicle repair order. Inspect and repair brake systems, steering and suspensions.
  • Help to keep workshop clean and organized. Keep a professional appearance.

Trainee Engineer

Chetan Motors
05.2016 - 02.2017
  • Manage all operations carried out in workshop. Responsible for effective and successful management of manpower, productivity and quality control.
  • Identity problem or issue related to vehicle according to customer voice and marking a worksheet.
  • Coordinate with technician with providing best solution regarding same to customer. Provide him best estimate about repair and take approval for it.

Education

SSC -

Korgaonkar Highschool
Kolhapur

HSC -

Dr. D.Y.Patil Junior College
Kolhapur

Degree -

Sanjeevan Engineering & Technology Institute
Kolhapur

Skills

  • Operations management
  • Insurance and claims processing
  • Team management and handling
  • Area management
  • Vendor relations and management
  • Reconciliation
  • Customer relationship management
  • Target management
  • Automobile repair
  • Team leadership
  • Market analysis
  • Process improvement

Languages

  • English
  • Hindi
  • Marathi

Disclaimer

I certify that the above information given by me is true and to the best of my knowledge.

                                                                                                            

Timeline

Cluster Head

Gomechanic
07.2019 - Current

Service Advisor

Mahalaxmi Automotive Pvt Ltd
06.2018 - 04.2019

Technician

SP Auto Galaxy
05.2017 - 06.2018

Trainee Engineer

Chetan Motors
05.2016 - 02.2017

SSC -

Korgaonkar Highschool

HSC -

Dr. D.Y.Patil Junior College

Degree -

Sanjeevan Engineering & Technology Institute

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Nikhil Yadav