NIKHIL BHOSLE
Vasai
Summary
Results-driven Sales and Business Development Leader with international experience in revenue growth and market expansion. Expertise in prospecting, partnership development, and account management to achieve objectives in new territories. Combine analytical skills with technical knowledge to excel in data-driven environments, consistently delivering beyond expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Retail Sales's Officer
Tanishq ( TATA BRAND)
PALGAHR
09.2025 - Current
- - Answered customer questions on showroom floor, providing product knowledge and support.
- - Assisted with billing, invoicing, and POS transactions with accuracy.
- - Handled exchange, repair, and delivery process.
- - Ensured service standards were met across Tanishq retail operations for an optimal customer experience.
- - Supported product displays and showroom presentation.
- - Verified accuracy of jewelry stock tags and documentation in an inventory management system.
- Supervised subordinate staff in carrying out daily duties and activities.
- Monitored and reported operational performance metrics.
- Led training programs to develop team skills and improve overall performance.
- Facilitated stakeholder meetings to align on strategic initiatives.
- Conducted performance evaluations and provided constructive feedback.
- Championed innovation and continuous improvement initiatives.
Sales Associate
HEINEMANN AMERICA
02.2020 - 05.2023
- Met and exceeded sales targets using persuasive selling techniques.
- Enhanced sales through in-depth product knowledge and engaging presentations, contributing to overall store performance.
- Cultivated long-term client relationships, fostering customer loyalty and repeat business.
- Assisted customers in fast-paced retail settings at Heinemann America.
- Guided travelers in selecting appropriate reading materials and travel items to enhance their journey.
- Processed sales transactions using point-of-sale systems and cash registers.
- Restocked shelves with books, magazines, and travel merchandise.
- Supported team efforts to meet departmental goals and objectives.
- Addressed customer complaints professionally, ensuring satisfaction and retention.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
DUFRY AMERICA
02.2019 - 01.2020
- Providing exceptional customer service and support sales growth as Sales Associate at Dufry America.
- Consistently exceed sales goals and contribute to revenue growth.
- Developed customer relationships and identified needs to provide tailored recommendations.
- Guide customers to specific products, respond to questions, and share product advice.
- Apply strong product knowledge to suggest suitable options for customers.
- Answer customer questions about products, pricing, and store policies.
- Utilized POS systems and store technology to ensure efficient and accurate transaction processing.
- Ensured product availability by regularly replenishing shelves with merchandise. with books, magazines, and travel merchandise.
- Replenished shelves to ensure inventory was available.
- Reviewed inventory counts to identify and report stock shortages to management. and report stock needs to management.
- Trained new team members on cash register operation and stock procedures to enhance customer service.
Customer Service Executive
TNT & FEDEX INDIA PVT LTD
11.2015 - 01.2019
- Delivered exceptional client support and enhanced overall satisfaction. My skills and experience include:
- Handled customer inquiries, resolved issues, and provided tailored solutions to enhance client experiences.
- Over 3 years of experience in customer service in the logistics industry
- Gained knowledge of TNT and FedEx services, policies, and procedures for effective client assistance.
- Excellent communication, problem-solving, and time management skills
Executive- Customer Service (Webchat)
CAPITA
08.2013 - 09.2015
- Executed customer service strategies as an executive in web chat.
- Delivered efficient and professional web chat support to enhance customer experience.
- Ensuring customer satisfaction by delivering high-quality service.
- Resolved customer inquiries and complaints promptly to improve satisfaction rates.
- Collaborated with team members to meet and exceed company goals and targets.
- Driven and dedicated, I am committed to delivering exceptional customer service and contributing to the success of the company.
Customer Service Associate (Webchat)
FIRSTSOURCE SOLUTIONS LIMITED
01.2012 - 08.2013
- As a Customer Service Associate with FirstSource Solutions Limited, I am committed to providing excellent web chat support to enhance customer satisfaction.
- Managed high volume of webchat interactions while multitasking effectively to ensure timely responses.
- Delivered exceptional customer service through live webchat interactions, enhancing customer experiences.
- Resolved customer queries and concerns efficiently and professionally, and improved satisfaction levels.
- Navigated and utilized webchat software to assist customers effectively.
Support Professional- Voice Services
STREAM GLOBAL SERVICES
10.2010 - 09.2011
- Experienced Support Professional offering exceptional client service within a fast-paced Voice Services environment. Skilled at multitasking and problem-solving to ensure customer satisfaction.
- Communicated effectively with customers via phone and email to resolve inquiries and improve service experience
- Troubleshot technical issues, providing timely resolutions that enhanced customer satisfaction
- Utilized various software and tools to manage and track support tickets, ensuring efficient resolution of customer issues
- Ability to work well under pressure and exceed performance metrics in a team setting
Education
Master Program - Business Administration
MATRIX INSTITUTE OF BUSINESS MANAGEMENT
Mumbai01-2021
Bachelor in Arts - Bachelor of Arts
MUMBAI UNIVERSITY
Mumbai07-2008
Skills
- POS operations management
- Inventory oversight
- Sales support functions
- Merchandising strategies
- Stock verification processes
- Billing reconciliation processes
- Operations optimization
- Reporting analytics
- Power BI expertise
- Microsoft Excel proficiency
- Logistics management
- Logistics coordination
- Budget management
- Performance enhancement
- Management techniques
- Team supervision and leadership
- Management and collaboration
- Conflict resolution
- Crisis management techniques
- De-escalation techniques
- Safety protocol adherence
- Risk assessment
- Asset protection strategies
- Attention to detail
- Problem-solving skills
- Process improvement
- Work coordination strategies
- Time management skills
- Diversity training
- Intelligence analysis
- Sales data analysis
- Report writing capabilities
- Building techniques
- Budget management
- Logistics coordination
- Multitasking
Personal Information
- Date of Birth: 1985-11-24
- Nationality: Indian
- Marital Status: Married
INTEREST
Swimming, Travelling, Tracking outdoors.
Languages
Spanish
Elementary (A2)
A2
French
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Passport
Valid Till 2028
C1D Visa
Valid till 2028
Work Preference
Work Type
Contract WorkFull TimeTimeline
Retail Sales's Officer
Tanishq ( TATA BRAND)
09.2025 - Current
Sales Associate
HEINEMANN AMERICA
02.2020 - 05.2023
Sales Associate
DUFRY AMERICA
02.2019 - 01.2020
Customer Service Executive
TNT & FEDEX INDIA PVT LTD
11.2015 - 01.2019
Executive- Customer Service (Webchat)
CAPITA
08.2013 - 09.2015
Customer Service Associate (Webchat)
FIRSTSOURCE SOLUTIONS LIMITED
01.2012 - 08.2013
Support Professional- Voice Services
STREAM GLOBAL SERVICES
10.2010 - 09.2011
Master Program - Business Administration
MATRIX INSTITUTE OF BUSINESS MANAGEMENT
Bachelor in Arts - Bachelor of Arts
MUMBAI UNIVERSITY