Puja Sadhu
Store Manager
Jammu,Jammu
Summary
Successful career history comprising more than 18 years. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
18
18
years of professional experience
Work History
Retail Sales Officer
Tanishq
04.2005 - 11.2008
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Maintaining product Inventory
Sales and Store Manager
Silverlines Gems & Jewellery Pvt Ltd
12.2008 - 07.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Education
Master of Commerce - Finance
Jammu University
04.2007
Bachelor of Commerce - Accounting And Finance
Womens Parade College
Jammu03.2005
Skills
- Positive Customer Engagement
- Product Knowledge
- Retail Sales
- Team Cooperation
- Teamwork and Collaboration
- Returns and Exchanges
- Customer Assistance
- POS System Operations
- Answering Customer Questions
- Store Opening and Closing
- Product Merchandising
- Building Customer Loyalty
- Sales Expertise
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Sales and Store Manager
Silverlines Gems & Jewellery Pvt Ltd
12.2008 - 07.2023
Retail Sales Officer
Tanishq
04.2005 - 11.2008
Master of Commerce - Finance
Jammu University
Bachelor of Commerce - Accounting And Finance
Womens Parade College
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