Nikhil Gusain
Summary
Results-driven professional with strong expertise in client relationship management, project management, and market analysis. Proven ability to deliver tailored strategies, ensuring compliance and enhancing client satisfaction.
Overview
8
8
years of professional experience
Work History
Fire Protection Consultant
HILTI INDIA PVT. LTD.
09.2024 - Current
- Provided expert guidance on passive fire protective solutions for engineering and construction initiatives.
- Conducted thorough safety assessments to verify compliance with industry regulations.
- Developed detailed documentation related to budgets, schedules, and operational activities.
- Collaborated with multidisciplinary teams to create tailored protection strategies for clients.
- Delivered training programs on product application and safety protocols to staff and clients.
- Kept abreast of evolving industry trends and regulatory changes.
Senior Technical Account Manager
HILTI INDIA PVT. LTD.
New Delhi
12.2021 - 08.2024
- Formulated effective sales strategies to boost customer engagement.
- Analyzed market trends to pinpoint growth and expansion opportunities.
- Managed client relationships, enhancing satisfaction and retention rates.
- Conducted product presentations and demonstrations for prospective clients.
- Employed CRM software to monitor sales activities and oversee client interactions.
Site Engineer
AUSPICIOUS CONSTRUCTION CO PVT. LTD.
10.2020 - 12.2021
- Ensured project alignment with engineering specifications through effective management of site operations.
- Performed regular site inspections to guarantee compliance with safety regulations.
- Monitored construction activities against project timelines and milestones for timely delivery.
- Executed detailed site surveys and analyses to identify necessary construction requirements.
Team Leader
AEGIS LIMITED
10.2019 - 08.2020
- Enhanced operational efficiency by implementing process improvements.
- Monitored team performance to pinpoint areas needing attention.
- Effectively resolved customer complaints, ensuring continued excellent service.
Team Manager
INTERGLOBE TECHNOLOGIES PVT. LTD.
07.2017 - 07.2019
- Streamlined operations through targeted process improvements, enhancing overall efficiency.
- Facilitated cross-departmental projects to achieve alignment on objectives.
- Oversaw daily operations to maintain compliance with established company standards.
Education
Bachelor of Technology - Civil Engineering
J.S.S Academy Of Technical Education
06-2016
Skills
- Client relationship management
- Project management
- Market and competitive analysis
- Consultative and relationship selling
- Systems and software expertise
- Team collaboration
- Cross-departmental collaboration
Accomplishments
Won Master Sales Club - Hilti India Pvt Ltd (2023)
Timeline
Fire Protection Consultant
HILTI INDIA PVT. LTD.
09.2024 - Current
Senior Technical Account Manager
HILTI INDIA PVT. LTD.
12.2021 - 08.2024
Site Engineer
AUSPICIOUS CONSTRUCTION CO PVT. LTD.
10.2020 - 12.2021
Team Leader
AEGIS LIMITED
10.2019 - 08.2020
Team Manager
INTERGLOBE TECHNOLOGIES PVT. LTD.
07.2017 - 07.2019
Bachelor of Technology - Civil Engineering
J.S.S Academy Of Technical Education