NIKHIL KUMAR Thakur

· Managed and optimized customer service operations, which involved understanding customer needs and aligning services accordingly.

· Analyzed business processes within the bank to suggest improvements, particularly in the areas of sales and distribution of banking products.

· Coordinated with different departments to ensure smooth flow of information and resources.

· Developed strong communication and leadership skills while managing a team.

· Joined the organization as a Management Technical Trainee and allotted to Steel Melting Shop Department.

· Managed project timelines, resources and stakeholder expectations.

· Handled the SMS Project in the Installation and Commissioning of Electric Arc Furnace.

· Provided technical training to new team members, ensuring seamless project execution.