3 Layer Enterprise Network Architecture
NIKHIL MUKUNDRAO MANGALE
Technical Solution Architect
Pune,Maharashtra
Summary
A passionate, driven and motivated Technical Solution Architect and consultant with a methodical and analytical approach to implement network architecture. A competent professional with 5.8 years of experience in: Network Infrastructure Management. IT Operations. Skilled in designing IT Network infrastructure and implementing technology to support large user groups & network equipment. Adept in managing the overall configuration and maintenance of network equipment. An effective communicator with excellent planning and people management skills.
Overview
3
3
Languages
4
4
Certifications
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Technical Solution Architect
AT&T
Pune, Maharashtra
2017.01 - Current
- Working as a Deal lead for the clients of AT&T/IBM and preparing Technical Solution Document and associated Cost Solution document/rate letter.
- Designing Network Structure as per client requirements.
- Participate in phone, email and in-person direct customer interaction to Involved in requirement gathering and analysis, designing network to as per Customer Requirement.
- Acting as a single point of contact between different technical, management and sales teams.
- Provide pre-sales technology, solution design along with budget inputs as required as part of response to the request.
- Work with other SMEs and technical support teams to meet the requirement of Customer and to provide technically feasible solution.
- Is responsible for developing, maintaining, supporting and optimizing network infrastructure, and data center infrastructure and data communications.
- Preparing SOW (Statement of Work) for every client.
- Designing High Level Solution for IBM/One Network infrastructure for AT&T US/EMEA/APAC/CALA Sites.
- Provide solution for new LAN infrastructure deployment considering Cisco 3 layer architecture.
- Verify the device configurations to ensure that requested design change could be implemented.
- Provide high-level solutions for AT&T network service offerings like SNI (shared network infrastructure) and One Network MPLS backbone in consultation with AT&T service delivery.
- Providing refresh hardware solutions for EOS/EOL devices Planning network migrations & drafting risks & assumptions involved in migration & transition process.
Network Engineer
Tech Mahindra
Pune, Maharashtra
2016.11 - 2017.12
- As part of GOC (Global Operation Center) as in Tier 2 team for Client S2S Communication Inc.
- Responsible for the Circuit management systems, including both Re-active and Pro-active Circuit
- Understanding, and the implementation and operation of Nagios XI Network Monitoring Tool and OTRS-ITSM Help Desk ticket management system
- Ensuring efficient running and maintenance of all network services including Firewall, VPN & Cisco Meraki Device.
- Ensuring efficient running and maintenance of all 1400+ network circuits including both Re-active and Pro-active.
- Responsible for monitoring the Pro-active circuits and ensure all the circuits working properly and supported sufficiently.
- Monitor the performance of circuits and follow up with ISP’s who offer support or delivery of Circuit.
- Understand the nature of circuit implemented and follow up the issue accordingly within the escalation time for better service.
- Responsible for producing up to date documentation of all Circuits, services and operating environments, and the network under the Client.
- Keeping an accurate asset inventory of all network circuit & hardware linked with each Asset location and Account
- A good understanding of the impact of the availability and quality of circuit Services and support on the circuit according to clients objectives
- Ability to effectively and efficiently organize time and resources to complete work accurately, thoroughly, and on time, detailing deliverables and tasks accordingly
- Aptitude to analyses and adjust work processes to accommodate changes in work requirement
- An ability to identify and meet the needs of both internal and external clients in order to deliver a high-quality service
- Responsible for explaining technical issues in an accessible way to ISP’s and Clients in order to make issue solve soon.
- Responsible for Proactive and Reactive alarm monitoring 24x7, Issue ticket management per Client policy and Fault and problem management of a particular ticket.
- Responsible for Root cause analysis and Co-ordination with TAC regarding the Ticket raised
- Responsible for Performance Management with monitoring and reporting as well as Analysis and improvement suggestions.
- Responsible for Broadband / Firewall / VPN services in US to be delivered by patchwork of ISPs.
- Responsible for managing circuit services in largest aggregated Broadband and telecom footprints in North America including Transport types -xDSL • Cable • Fiber • EOC and EOF • WWAN and WLAN
- Working on Circuit monitoring and fault management (proactive and reactive options)
- Working as a part Global Operations Center for Broadband-centric trouble resolution and cloud-based cisco Meraki Devices
- Working and managing customer-facing dashboard and management portal, including individual circuit status and network KPIs
- Monitoring of Circuit includes the Device Availability, Latency, Packet Loss and Jitter.
- Maintaining proper documentation of Network Interface Statistics ,Network Link Statistics and Device Health
Associate System Engineer and Team Leader
HCL Infotech
Mumbai, Maharashtra
2015.07 - 2016.09
- Install, maintain & configure hardware and software systems according to company policies.
- Test network and server systems to verify functionality and performance.
- Maintain IT infrastructure and manage help desk issues.
- Create daily, weekly, monthly reports.
- Also create IRTL report for detail information of Incident.
- Install, configure & Troubleshooting wireless Access Point and Subscriber Unite.
- Perform troubleshooting of network equipment like Routers, Switches and systems.
- Troubleshoot on various devices like network camera, LPR Server, LPR camera, UPS, PTZ Cameras.
- RFID Troubleshooting of LAN connection.
- Basic level of troubleshooting on Desktop, Software, Printer, cameras, weighs bridge.
- Monitoring all the IP base devices within the project using Whatsup Gold monitoring application.
- Give L2 Path for new customer.
- Basic Configuration of switches & Routers.
- Provide advice and training to other associates.
- Working with different vendor like Eaton, OMINI ID, AXIS Network .
Education
Bachlore of Computer Engineering - Computer Engineering
North Maharashtra University
Jalgaon 2010.03 - 2014.06
Diploma of Computer Engineering - Computer Engineering
Maharashtra State Board of Technical Education
Jalgaon 2006.06 - 2010.03
S.S.C - SSC
Secondary School Certificate
Jalgaon 2005.07 - 2006.03
Skills
Customer service
Good listening skills
Analytical skills
Leadership
Software
SD-WAN
Routing and Switching
Nagios Administration
OTRS Administration
ITIL
Cisco Meraki
Redhat Ansible
Certification
CCNA
Timeline
Technical Solution Architect
AT&T
2017.01 - Current
Network Engineer
Tech Mahindra
2016.11 - 2017.12
Associate System Engineer and Team Leader
HCL Infotech
2015.07 - 2016.09
Bachlore of Computer Engineering - Computer Engineering
North Maharashtra University
2010.03 - 2014.06
Diploma of Computer Engineering - Computer Engineering
Maharashtra State Board of Technical Education
2006.06 - 2010.03
S.S.C - SSC
Secondary School Certificate
2005.07 - 2006.03