Nikhil Pattalwar
Pune
Summary
IT Professional with 12+ years of experience split into Agile practices, Business Analysis, Project Management, System & Service Integration, and Application Development & Support. Business AnalystRPA, Retail & Personal Banking, Credit Card Processing & GenAI Implementations for Fintech & Automation/Business Process Consulting. Photography, Gaming & Cooking are my therapeutic hobbies. IT Professional with a background in Agile practices, Business Analysis, Project Management, System & Service Integration, and Application Development & Support. Delivered impactful solutions for clients in Fintech and Automation, focusing on RPA, Credit Card Processing, and AI implementations. Drove business transformation initiatives and managed stakeholder relationships to ensure successful project outcomes.
Overview
19
19
years of professional experience
Work History
Team Manager Business Analyst
Capgemini Technologies Services
02.2022 - Current
- Key responsibilities for the Clients: EnergyAustralia, PGS, Synchrony Business Analyst for Credit Card Processing
- Identify Business requirements, create functional & process design (New as well as To-Be Automated), PDD, SDD, FRD etc
- Identify potential automation opportunities, and propose a Plan of RPA strategy
- Co-ordination with Development & Delivery team for successful migrations.
- Part of Business Development Team helping organization win more RPA Contracts
- Business Transformation by Analyzing existing Solution & proposing new Solution based on AI & Data Techniques
- Stakeholder Management including Team & Reporting to Leadership with accurate numbers & statuses.
- Initiatives towards the Value Earned & Cost Savings
- Overall People, Performance & Project Management
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
Lead Business Analyst
Enterprise Solutions Inc
09.2021 - 02.2022
- Key responsibilities for the Client: Saudi Arabia British Bank
- Business Analysis for Retail/Personal Banking
- Identify Business requirements for the process to be automated.
- Create detailed process design
- Integrate GoogleMaps API for Address Verification
- Create Test Plans & be a part of UAT
- Creating PDDs & BRDs in detail using UML & other business standards for scalability of RPA Architecture
- Co-ordination with Development & Delivery team for successful migrations.
- Stakeholder Management including Team & Reporting to Leadership with accurate numbers & statuses.
- C2H for Wipro technologies
PPSM Team Lead
Accenture Solutions Pvt Ltd
03.2015 - 12.2019
- Key responsibilities for the Clients (Op-Pohjola, Microsoft, Sanofi etc)
- Setting up the new Reports, Change Management of Existing Reports and Optimizing the Report Delivery process
- Intelligent Reporting using PowerBI, Excel, Share Point
- Identify process improvement opportunities & implement various automations
- Identify potential clients who can be benefitted by implementing IBM RTC/JIRA/Agile Methodology
- Develop the Process Area templates requirements using RTC
- Sprint Planning, Backlog Management, Retrospective session Planning for projects
- Performance Management of Reporting Team
- Training to new joiners on Accenture Project Delivery System components
- Participate in Recruitment Sessions organized by Accenture
- Stakeholder Management including Team & Reporting to Leadership with accurate numbers & statuses
Process Specialist
Infosys BPO Ltd
05.2010 - 02.2015
- Key responsibilities for the Clients: P&G, Times Warner Cable, etc
- Provide L2/L3 support on XML/Unix environment and redirect the issue to concerned team for further resolution
- Setup a new Reporting cluster which will support 2000+ report deliveries in a month
- Perform Requirement Analysis, T&M study to share the accurate delivery timelines of the report
- Create & Deploy Quality & Accuracy Checklist, to ensure Zero Errors
- Setup a new Service Line by transitioning existing project from Philippines
- Lead the team to deliver the Management Reports
- Engage in Version Release & Functional Testing
- L3 level troubleshooting of issues posted by Application Users using Service Oriented Architecture
- Member of a Change Advisory Board & New Deployments Team
- 24X7 availability to ensure smooth operation of Service Oriented Architecture
- Participate in Recruitment drives organized by Infosys LTD
Tech Support Engineer
Infospecturm India Pvt Ltd
11.2007 - 10.2008
- Key responsibilities for the Clients: Boing
- Provide L1/L2 support to resolve issues posted in ERP System
- Functional & DB Layer testing on Oracle
Executive - Operations
Infosys BPO Ltd
10.2006 - 11.2007
- Key responsibilities for the Clients: Cisco
- Troubleshoot Data related errors & fix the same in Oracle DB
- Excel VBA Automation to Validate & QuickSend the Report
Education
Graduated - Commerce Economics, Comp Applications
Univarsity
Nagpur01.2005
MBA - Buss Analytics & AI
Mysore University
Mysore, KASkills
- Data Analytics
- Reporting
- PowerBI
- Excel
- Robotics Process Automation
- Service Oriented Architecture
- Workflow Management
- Project Management
- Business Analysis
- Data Analysis
- SQL
- UIPath
- Automation Anywhere
- IBM RTC
- JIRA
- ServiceNow
- Share Point
- MS Visio
- UML
- Lucid Charts
Accomplishments
- 2022-01-01, Won a Repeat Business of a Telecom Client worth $85000 in a Quarter by implementing RPA Solution while working at Capgemini
- 2023-01-01, Value creator Award for Q4 2023
- 2011-01-01, Promoted as Process Specialist in 2011 while working with Infosys Ltd
- 2016-01-01, Promoted as PCS Team Lead in 2016 while working with Accenture
- 2018-08-01, Accenture Excellence Award for successful System Integrations
- 2017-04-01, Accenture Delivery Award for Value Delivered via RPA
- 2015-08-01, Accenture Delivery Awards for Seamless Project Delivery
- 2016-08-01, Accenture Delivery Awards for Seamless Project Delivery
- Savings of $42500 by implementing RPA Solution
- Savings of $12600 by implementing Agile methodology
Custom Section
- Engagement Manager, Capgemini University
- Connected Manager, Capgemini University & Harvard
- IIBA - CBAP, PMI - PMP
- Project Management & Planning, University of Illinois
Languages
English
Advanced
C1
Marathi
Proficient
C2
Hindi
Advanced
C1
Interests
- Photography
- Gaming
- Cooking
Timeline
Team Manager Business Analyst
Capgemini Technologies Services
02.2022 - Current
Lead Business Analyst
Enterprise Solutions Inc
09.2021 - 02.2022
PPSM Team Lead
Accenture Solutions Pvt Ltd
03.2015 - 12.2019
Process Specialist
Infosys BPO Ltd
05.2010 - 02.2015
Tech Support Engineer
Infospecturm India Pvt Ltd
11.2007 - 10.2008
Executive - Operations
Infosys BPO Ltd
10.2006 - 11.2007
Graduated - Commerce Economics, Comp Applications
Univarsity
MBA - Buss Analytics & AI
Mysore University