NIKHITA WADHWA
Senior Associate Consultant
Delhi,DL
Summary
Knowledgeable and dedicated Consultant with extensive experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in requirement gathering and Presentation skills . Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
Certifications
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Senior Associate Consultant
Infosys Pvt. Ltd
Gurugram, Haryana
05.2019 - Current
- Monitored and frequently reported on project status to clients and verified all projects met client requirements and quality standards.
- Gathering and Documenting system/business requirements in the form of features, user stories,supporting artifacts to ensure the business need is understood and technical solution is provided
- Preparing functional specifications using user stories , acceptance criteria
- Work with various business and technology teams to analyze and asses automation feasibility
- Work with Operation SMEs & Partners to fully and clearly detail the as-is-business processes to key stroke level of detail that is required for a robotic process automation program
- Build configuration,verification & user acceptance test plans and perform UAT
Network Analyst
ERICSSON
Gurugram, Haryana
08.2017 - 03.2019
- Implemented and maintained firewalls, series switches and security appliances.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Configured and installed wireless controllers, routers and switches.
- Analysis and Audit of various Customer Sites
- Strategically plan, develop and integrate the network design for various customers
- Performing quick analysis of data and guide the project team members with detailed reports
- Understanding, identifying, building, & maintaining new knowledge tools
- Handling Customer Relationship Management and providing end to end solutions
Education
MBA - Marketing & Finance
Lal Bahadur Shastri Institute Of Management
Delhi 04.2017 - 03.2019
Bachelor of Technology - Electronics And Communications Engineering
Maharaja Surajmal Institute Of Technology
Delhi 08.2011 - 06.2015
Skills
Strong leadership abilities
Requirement Gathering
Microsoft Office
Client Relationship Management
SQL , C, C, Python
Problem Solving
Strong Communication and Presentation
Process Automation
Multitasking abilities
Teambuilding
Accomplishments
- Awarded for Excellence of work in Q4(2015), Q1, Q2, Q4(2016) from Ericsson India Ltd.
- Appraisal from various customer for complete network resolution and upgrade
- Ranked as the Excellent Performer amongst all GETs joined for solving multiple emergencies and providing excellent RCA (Root Cause Analysis
- RNR award of Excellence at Infosys
- Client Recognition Award
Certification
Tricentis Automation Specaialis 1
Timeline
Senior Associate Consultant
Infosys Pvt. Ltd
05.2019 - Current
Network Analyst
ERICSSON
08.2017 - 03.2019
MBA - Marketing & Finance
Lal Bahadur Shastri Institute Of Management
04.2017 - 03.2019
Bachelor of Technology - Electronics And Communications Engineering
Maharaja Surajmal Institute Of Technology
08.2011 - 06.2015