Summary
Overview
Work History
Education
Skills
Interests
Yoga, Writing, Reading
Work Availability
Quote
Timeline
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Nitesh Kumar

Nitesh Kumar

Senior Associate
Dwarka

Summary

Seasoned Sales, Marketing & Customer service expert bringing 10+ years of success spearheading substantial industry growth. Skillfully collaborate to drive marketing and sales successes with strategic and innovative plans. Natural people person with skills in capitalizing on customer preferences and marketing trends.

Marketing leader with proven history of enhancing corporate marketability through progressive electronic marketing tools and effective corporate messaging. Skilled in motivating teams to conceptualize and develop high-performing campaigns.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Senior Associate Consultant

Tech Mahindra Business Services
Hyderabad
03.2022 - Current
  • Constructed financial models and identified modeling scenarios and implications.
  • Reviewed and edited client communication documents.
  • Interacted with team and clients to develop and coordinate project requirements and workflow.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Renegotiated outsourcing contracts to save considerable costs.

Marketing, Sales & Communication Executive

R N INTERNATIONAL
New Delhi
01.2013 - 03.2022
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
  • Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Analyzed sales and marketing data for improved strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Forecasted sales of 2,00,000/- per month and set successful policies to achieve sales objectives and related metrics within timeframe

Associate Recruitment Executive

ML Outsourcing Services Pvt. Ltd.
Gurgaon
09.2012 - 12.2012
  • Developed team communications and information for meetings.
  • Prepared variety of different written communications, reports and documents.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with team members to achieve target results.
  • Implementing cost-saving initiatives that addressed long-standing problems.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained excellent attendance record, consistently arriving to work on time.

Customer Care Officer

Convergys
Gurgaon
08.2011 - 06.2012
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved 100% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
  • Professionally answered 100% calls daily for Comcast service.
  • Kept accurate records of all customer interactions and transactions.
  • Helped customers every day by approaching conversations with positive attitude and action.
  • Organized customer information and account data for business planning and customer service purposes.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Managed billing, service and account issues for Comcast customers.
  • Responded to customer inquiries and concerns within set deadlines.

Education

Bachelor of Science - Biotechnology

SIKKIM MANIPAL UNIVERSITY
SHILLONG
03.2009 - 03.2012

Higher Secondary Education(10+2)

ARMY SCHOOL
SHILLONG
03.2004 - 03.2006

Senior Secondary Education (10th)

K V Umroi Cantt
Shillong
03.2003 - 03.2004

Skills

Rapport and relationship building

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Interests

TRADING TECHNICAL ANALYSIS

Yoga, Writing, Reading

Currently I am doing reading on technical analysis of Trading and if I get more spare time I would like to write books based on human perception to the world and the universe and their experiences to life and how everything including universe moves from stability to instability and back again to stability simulataneously going in and out of equilibrium.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Associate Consultant

Tech Mahindra Business Services
03.2022 - Current

Marketing, Sales & Communication Executive

R N INTERNATIONAL
01.2013 - 03.2022

Associate Recruitment Executive

ML Outsourcing Services Pvt. Ltd.
09.2012 - 12.2012

Customer Care Officer

Convergys
08.2011 - 06.2012

Bachelor of Science - Biotechnology

SIKKIM MANIPAL UNIVERSITY
03.2009 - 03.2012

Higher Secondary Education(10+2)

ARMY SCHOOL
03.2004 - 03.2006

Senior Secondary Education (10th)

K V Umroi Cantt
03.2003 - 03.2004

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Nitesh KumarSenior Associate