Nikhitha Reddy
Hyderabad
Summary
Seeking a position to utilize my skills and abilities in the industry that offers professional growth and security while being resourceful, innovative and flexible and to work in challenging atmosphere, which provide ample opportunities for learning.
Overview
2
2
years of professional experience
Work History
Associate Technical Support Engineer
Dazn Software Private Limited
Hyderabad
10.2022 - Current
- Led a migration project from Jamf to Intune, ensuring a smooth transition of device management processes and policies.
- Configuring and managing device policies, profiles, and applications using Microsoft Intune for seamless integration with Windows Autopilot preprovisioning.
- Experienced in integrating Intune with Windows Autopilot for streamlined device provisioning and management.
- Enrolling and provisioning mobile devices (iOS, Android, and/or Windows) into the MDM solution.
- Proficient in the setup and configuration of Poly devices, including Polycom video conferencing systems, IP phones, and conference phones.
- Managed and resolved user issues reported through ServiceNow tickets, ensuring timely resolution and customer satisfaction.
- Strong troubleshooting skills for diagnosing and resolving user issues across various IT domains.
- Managed asset inventory, ensuring accurate and up-to-date records in the Configuration Management Database (CMDB).
- Deployed software applications on customer systems according to standard procedures.
- Office 365 Roles & Permissions Management.
Education
Computer Science Engineering
Vignana Bharathi Institute of Technology
Hyderabad07-2022
Intermediate, MPC
Sri Chaitanya Junior College
preprovisioningHyderebad05-2018
SSC
Jeevadan High School
Kamareddy04-2016
Skills
- Proficient in Jamf and Intune for macOS and Windows device management
- Proficient in Microsoft Intune for device management, configuration, and compliance enforcement
- Incident Management
- Mobile Device Management
- Service Now
Languages & Intrests
Languages: English, Telugu, Hindi.
Intrests: Cooking and Travelling
Declaration
I hereby declare that the above furnished information is true to the best of my knowledge.
Nikhitha
Timeline
Associate Technical Support Engineer
Dazn Software Private Limited
10.2022 - Current
Computer Science Engineering
Vignana Bharathi Institute of Technology
Intermediate, MPC
Sri Chaitanya Junior College
SSC
Jeevadan High School
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