Nikhil SB
Bangalore
Summary
Engineering professional well-versed in providing technical support and maintenance services. Known for effectively resolving issues to improve system reliability and performance. Emphasizes teamwork and adaptability to meet evolving project requirements. Skilled in diagnostics, preventive maintenance, and customer service, with commitment to delivering high-quality results.
Developed strong technical and analytical skills in fast-paced, service-oriented environment. Demonstrates expertise in diagnosing and resolving complex issues while maintaining high standards of customer service. Seeking to transition into new field where these transferrable skills can drive operational success and innovation.
Overview
10
10
years of professional experience
Work History
Service Engineer
Encore Heavy Machinery Pvt Ltd.
02.2020 - Current
- Company Overview: Specialized in Volvo Construction Equipment
- Carried out comprehensive maintenance and repair operations on Volvo construction equipment, including excavators
- Diagnosed critical system faults and executed timely repairs to restore functionality
- Directed troubleshooting efforts for advanced technical challenges on-site and in workshop settings
- Collaborated with clients to understand their operational challenges, deliver solutions, and suggest effective maintenance practices
- Upheld safety protocols and ensured regulatory compliance at all times
- Maintained accurate service schedules and documentation
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
Service Engineer
Ontrack Infra Ventures Pvt Ltd.
02.2015 - 02.2020
- Company Overview: Specialized in Kobelco Construction Equipment
- Conducted routine maintenance and performed repairs on heavy construction equipment, particularly excavators
- Diagnosed and resolved faults in mechanical, hydraulic, and electrical systems with a focus on minimizing downtime
- Spearheaded the resolution of complex technical issues both on-site and in workshop environments
- Provided clients with technical consultations, solutions, and tailored preventive maintenance plans
- Ensured compliance with all safety regulations and industry standards at job sites
- Scheduled and managed service tasks while maintaining detailed records of completed work
Education
ITI Certification -
Government ITI Gorguntepalya
Bengaluru01.2013
SSLC Certification -
Jyothi Vidhyalaya Education Society
Bengaluru01.2011
Skills
- Advanced diagnostics and troubleshooting
- Preventive maintenance programs
- Utilizing diagnostic tools and software
- Safety standards adherence
- Client relationship management
- Time management
- Multitasking
- Technical report preparation
- Documentation maintenance
- Equipment installation
- Schematic reading
- Technical and diagnostic support
Hobbies and Interests
- Playing VolleyBall
- Travelling
- Listening Music
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Kannada
Advanced (C1)
Telugu
Intermediate (B1)
Disclaimer
I hereby declare that the information provided above is accurate and true to the best of my knowledge.
Nikhil SB
Timeline
Service Engineer
Encore Heavy Machinery Pvt Ltd.
02.2020 - Current
Service Engineer
Ontrack Infra Ventures Pvt Ltd.
02.2015 - 02.2020
ITI Certification -
Government ITI Gorguntepalya
SSLC Certification -
Jyothi Vidhyalaya Education Society
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