Rajat Kumar Sagar
SAMBHAL
Summary
Adept Service Engineer with a proven track record at Samsung Service Center, enhancing customer satisfaction and service quality through expert diagnostics, troubleshooting, and technical solutions. Skilled in hardware repair and software installation, coupled with exceptional problem-solving abilities, I have significantly improved system efficiency and fostered team development.
Overview
8
8
years of professional experience
Work History
Service Engineer
Samsung Service Center
01.2020 - Current
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Performed periodic testing of all networks and systems.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Engineer
Lava Service
01.2017 - 12.2018
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Tested and checked performance of hardware and software programs.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Service Engineer
Intex
01.2018 - 12.2019
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Education
Bachelor Of Arts -
Iftm University
Moradabad08.2021
12th -
Hind Inter College
Sambhal07.2016
10th -
Hind Inter College
Sambhal07.2014
Skills
- Technical Support
- Field Service
- Equipment Assembly
- Suggestive Selling
- System diagnostics
- Parts Replacement
- Appointment management
- Hardware Configuration
- Software Installation
- Hardware Repair
- Equipment Troubleshooting
- Staff Training
- Technical reporting
- Technical Troubleshooting
- Cost Estimation
- Diagnostics and troubleshooting
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
Timeline
Service Engineer
Samsung Service Center
01.2020 - Current
Service Engineer
Intex
01.2018 - 12.2019
Service Engineer
Lava Service
01.2017 - 12.2018
Bachelor Of Arts -
Iftm University
12th -
Hind Inter College
10th -
Hind Inter College
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