Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Nikita Agarwal

Kolkata

Summary

Dynamic Senior Executive with a proven track record at Wipro Limited, excelling in team management and client engagement. Expert in developing SOPs and enhancing operational efficiency. Strong analytical skills and attention to detail drive successful invoice processing and month-end reporting, fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Senior Executive

Wipro Limited
Kolkata
12.2021 - Current
  • Team Management: Led a team of 9 associates, ensuring adherence to production standards and achieving key performance metrics.
  • Client Engagement: Maintained direct communication with the client, fostering strong relationships and ensuring alignment on operational goals.
  • Transition & Training: Participated in knowledge acquisition sessions with the client during the transition phase; played a key role in onboarding and training the team.
  • Standard Operating Procedures (SOPs): Developed and implemented comprehensive SOPs to standardize processes and improve efficiency.
  • Invoice Processing Oversight: Managed end-to-end invoice processing operations, including task allocation, quality control (QC), and issue resolution.
  • Month-End Close Activities: Handled all month-end reporting activities, including accrual analysis and ensuring accurate and timely financial reporting.
  • Escalation Management: Reviewed escalations thoroughly, prepared Root Cause Analyses (RCA), and collaborated with the QA team to drive process improvements.
  • Operations & Administration: Oversaw overall operations and administrative functions, streamlining workflows and supporting business continuity.
  • Performance Monitoring: Tracked team performance against KPIs; generated and analyzed reports to drive continuous improvement.
  • Conflict Resolution: Proactively identified and resolved team conflicts, maintaining a positive and productive work environment.
  • Team Engagement: Organized and led team-building activities to foster collaboration and morale.
  • Training & Development: Designed and delivered training programs to enhance team capabilities and support individual growth.
  • Daily Production Oversight: Directed daily operations with clear communication and strong leadership to meet productivity goals.
  • GRNI Analysis: Conducted Goods Received Not Invoiced (GRNI) analysis to support accurate financial reporting and reconciliation.

Accounts Payable Specialist

Genpact India Pvt. Ltd
Kolkata
09.2018 - 12.2021
  • Verified and processed all accounts payable documents in accordance with company policies and compliance requirements.
  • Executed payment runs by generating and scheduling vendor payments accurately and on time.
  • Managed customer and supplier helpdesk queries, ensuring prompt and effective resolution of issues related to invoices and payments.
  • Monitored and posted suspense account movements, ensuring timely reconciliation and accurate financial records.
  • Investigated and resolved payment exceptions, including errors and discrepancies to ensure smooth payment processing.
  • Reviewed and cleared debit balances on vendor accounts, maintaining accurate and clean ledgers.
  • Performed vendor account reconciliations to ensure alignment between company records and vendor statements.

Education

I.P.C.C -

ICAI
Kolkata, WB
05.2014

B.COM -

Shri Shikshayatan College, Calcutta University
01.2013

Higher Secondary -

Khalsa Model Senior Secondary School, C.B.S.E
01.2010

Skills

  • MS Office
  • Sap
  • Basware
  • Cloudsuit M3
  • Knowledge of basic accounting principles and procedures
  • Attention to detail
  • Analytical skills
  • Team management
  • Effective communication
  • Change management
  • Client engagement

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2

Accomplishments

  • Recognized with Customer Excellence Awards in both previous organizations for outstanding service delivery, client satisfaction, and commitment to quality.
  • Received multiple Spot Awards for exceptional performance, quick issue resolution, and going above and beyond in daily operations.
  • Recognized through Internal Rewards & Recognition (R&R) programs for consistent contributions, team collaboration, and operational excellence.
  • Received DIP (Delivering Impact & Performance) awards in both organizations, acknowledging strong ownership, impactful contributions, and consistent performance excellence.

Timeline

Senior Executive

Wipro Limited
12.2021 - Current

Accounts Payable Specialist

Genpact India Pvt. Ltd
09.2018 - 12.2021

I.P.C.C -

ICAI

B.COM -

Shri Shikshayatan College, Calcutta University

Higher Secondary -

Khalsa Model Senior Secondary School, C.B.S.E

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