Nikita Bansal
Summary
Results-driven Senior Key Account Manager combining cross-functional competencies in sales forecasting and analysis, design and production. Expertise includes creating brand awareness, running targeted campaigns to drive profits, analyzing data and and implementing projects to positively impact organizational goals.
Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager
Classplus
Noida
07.2024 - Current
- Revenue Growth - Managed portfolio valued at 60Cr increasing it by 10-12% QoQ.
- Coordination and management of subordinate account managers and business development executives.
- Category Diversification - Expanding the category while building the audience from scratch and then running targeted marketing campaigns.
- Acquisition of new key accounts by understanding their business requirements and working in collaboration with cross function teams to get that delivered.
- Boiling Frog Project - Lead the entire process of onboarding key accounts in this project while handling their business end-to-end by hiring an in-house team.
Key Account Manager
Classplus
Noida
01.2023 - 07.2024
- Revenue Growth - Managed portfolio valued at 25Cr increasing it by 10-15% every month.
- Driven Customer Lifetime Value (CLV): Increase in Daily active users (DAU) by ~33% by tracking user action pattern and planning strategic strategies.
- Upselling - Worked with Product team to know clients pain points and thus deliver them with a new product-DIY with additional functionalities and thus giving more revenue to the company.
- Customer acquisition - Acquired new customers and managed the onboarding process, ensuring a smooth transition and immediate value realization.
- Collaborated with cross-functional teams to address client needs effectively.
- Used customer feedback and market analysis to enhance products, leading to a 15% boost in adoption rates.
- Increased product sales through targeted marketing campaigns.
Assistant Manager - Key Accounts
Classplus
Noida
01.2022 - 12.2022
- Created and implemented strategies to increase sales performance of 50 key accounts.
- Resolved client issues promptly by liaising with relevant departments efficiently.
- Developed and maintained relationships with key accounts to ensure customer satisfaction and increase retention rate.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
CRM Consultant
Ocim Associates
Melbourne
03.2021 - 12.2021
- Writing business requirements by interacting with individual client
- Providing custom tailored solution for specific customer needs
- Improving customer relationships and assist in customer retention and driving sales growth.
- Managing workforce rostering, invoicing payments
- P/L analysis
Senior Business Consultant
Only About Children
Sydney
03.2020 - 03.2021
- Lead and manage projects from conception to implementation, setting goals, managing timelines, and ensuring quality deliverables for clients.
- Advise on curriculum design, program evaluation, and strategies to enhance the overall quality of early childhood care and education
- Stakeholder Engagement while maintaining strong relationships with all
- Collect and analyze data to understand client needs, evaluate program effectiveness, and make recommendations for improvement.
- Identified key performance indicators and established targets for operational efficiency.
Business Consultant
Only About Children
Sydney
01.2019 - 02.2020
- Conducted in-depth analyses of early childhood programs to identify strengths and areas for improvement.
- Designed and implemented developmentally appropriate curricula aligned with state and federal standards.
- Developed strategies to enhance collaboration between families and educators to support children's learning.
- Provided strategic advice to senior management on maximizing profits and streamlining operations.
- Facilitated workshops to gather stakeholder insights and promote collaboration.
- Created performance measurement systems to monitor progress effectively.
Administrative Coordinator
Only About Children
Sydney
08.2018 - 03.2019
- Streamlined administrative workflows through implementation of efficient office procedures.
- Facilitated onboarding processes for new staff members, enhancing integration into the organization.
- Provided comprehensive administrative support to senior management on operational tasks.
- Managed record keeping and data management to improve accessibility and accuracy.
- Oversaw enrollment and financial administration to ensure timely processing of information.
Education
M.Tech - Computer Science of Engineering and Technology
Amity University
Noida01.2014
B.Tech - Computer Science of Engineering and Technology
Vidya College of Engineering
UPTU University01.2012
Skills
- Customer relationship management
- Customer acquisition and onboarding
- Revenue growth strategies and expansion
- Project management
- Key account management
- Client retention
- Problem-solving
- Stakeholder engagement
- Competitive analysis
- CRM management
- Solution selling
- Process optimization
- Teamwork and collaboration
Certification
- Artificial Intelligence Essentials V2 by IBM (Credential ID- aa51d304-d127-4401-b226-c03cb06ba03c)
- Python for Data Science and AI by IBM (Credential ID- 05351461-3ce7-441c-b4e7-62a7aaa5cde4)
- Generative AI: Prompt Engineering by IBM (Credential ID- 014aa3c0-42cd-4725-a2f4-69fd176d1964)
- Chatbot Building Essentials with IBM watsonx Assistant (V2) by IBM (Credential ID- 96af8ca6-c111-4d5e-96a2-4a90d68f8634)
- Product Management Essentials by IBM (Credential ID- f2043bfd-545a-4beb-a236-bcff83ee23ee)
Personal Information
Visa Type: Australian PR holder (Permanent Residency)
Timeline
Senior Key Account Manager
Classplus
07.2024 - Current
Key Account Manager
Classplus
01.2023 - 07.2024
Assistant Manager - Key Accounts
Classplus
01.2022 - 12.2022
CRM Consultant
Ocim Associates
03.2021 - 12.2021
Senior Business Consultant
Only About Children
03.2020 - 03.2021
Business Consultant
Only About Children
01.2019 - 02.2020
Administrative Coordinator
Only About Children
08.2018 - 03.2019
M.Tech - Computer Science of Engineering and Technology
Amity University
B.Tech - Computer Science of Engineering and Technology
Vidya College of Engineering
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