Nikita Das
BHUBANESWAR
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance.
Overview
4
4
years of professional experience
Work History
Senior Customer Relationships Officer
AXIS BANK DUMDUMA
BHUBANESWAR
01.2024 - 10.2024
- Managed customer inquiries and provided timely assistance with banking services.
- Developed strong relationships with clients to enhance customer satisfaction.
- Analyzed customer feedback to identify service improvement opportunities.
Front Office Manager
GLAZE INDIA GROUP OF COMPANIES
BHUBANESWAR
07.2022 - 11.2023
- Trained new employees on company policies and customer service standards.
- Coordinated communication between departments to enhance service delivery.
- Handled guest inquiries and resolved issues promptly and professionally.
Front Office Executive
ANU MY BABY VIJAYAWADA
VIJAYAWADA
03.2021 - 02.2022
- Oversaw front desk operations while providing warm client greetings.
- Scheduled appointments and maintained organized calendars for staff.
- Responded to customer inquiries via phone and email promptly.
Education
Bachelors in Hotel Management - Front Office
DRIEMS UNIVERSITY
TANGI, CUTTACK08-2024
Associate of Arts -
RAMA DEVI UNIVERSITY
BHUBANESWAR06-2018
MATRICULATION IN CBSE BOARD
MBS PUBLIC SCHOOL
BHUBANESWAR06-2016
Skills
- Customer service
- Front office operations
- Employee training
- Conflict resolution
- Scheduling appointments
- Customer relationship management
Accomplishments
Awarded as a junior championship in a sports competition
Awarded in a dance competition in 2015
Awarded for best dance performer in 2017
Affiliations
Keen on listening to music and dancing, which has resulted in achieving many awards in school, college, and other competitions. Also interested in playing various sports, which made us win the national championship
Languages
Odia
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Senior Customer Relationships Officer
AXIS BANK DUMDUMA
01.2024 - 10.2024
Front Office Manager
GLAZE INDIA GROUP OF COMPANIES
07.2022 - 11.2023
Front Office Executive
ANU MY BABY VIJAYAWADA
03.2021 - 02.2022
Bachelors in Hotel Management - Front Office
DRIEMS UNIVERSITY
Associate of Arts -
RAMA DEVI UNIVERSITY
MATRICULATION IN CBSE BOARD
MBS PUBLIC SCHOOL
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