Shafana Banu
Chennai
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
3
3
years of professional experience
Work History
Senior Customer Relationships Officer
Shafana Banu
Chennai
11.2019 - 12.2022
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Provided guidance to junior customer relations staff on resolving customer complaints.
- Ensured compliance with relevant laws, regulations and industry standards pertaining to customer relations activities.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Coordinated the resolution of complex customer service issues across multiple departments within the organization.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Bachelor of Commerce -
Bhaktavatsalam Memorial College
Chennai 06-2018
Skills
- Customer service
- Customer relationship management
- Compliance adherence
- Sales forecasting
- Team leadership
- Active listening
- Problem solving
- Product knowledge
- Handling escalations
Accomplishments
- Am the star Award (01/2022)
- Am the star Award (02/2022)
- Am the star Award (04/2022)
- Am the star Award (05/2022)
- Am the star Award (06/2022)
Personal Interests
- Crossword puzzles
- Listening Music
- Gardening
- Cooking
- Professional Mehendi Artist
Languages
English
First Language
Tamil
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Urdu
Advanced (C1)
C1
Timeline
Senior Customer Relationships Officer
Shafana Banu
11.2019 - 12.2022
Bachelor of Commerce -
Bhaktavatsalam Memorial College
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