Nikita Jitendra Singh
Bnegaluru
Summary
To achieve high career growth in an IT organization through a continuous learning process and give full dedication to achieve organizational goals.
Have a good understanding of BFSI and Lending Domain.
Overview
6
6
years of professional experience
Work History
Associate Staff Engineer
Nagarro Software Pvt Ltd.
Bengaluru
06.2021 - Current
- Assisted in troubleshooting application issues reported by customers and internal users.
- Analyzed customer requirements and developed strategies for successful implementation of software solutions.
- Provide L2 technical support to the customer.
- Provide end-to-end resolution to customer incidents.
- Analyze logs and API calls on ElP Kibana.
- Monitor dashboards and services to check their response time using the Dynatrace tool.
- Analyze operational alerts triggered and provide resolution.
- Assist other teams with toggle creation and updating work.
- Good knowledge of the ServiceNow tool.
Software Engineer
Nucleus Software Exports Ltd.
Noida
07.2018 - Current
- Company Overview: Nucleus is a leading provider of lending & transactional banking and has its own Product
- My role here is to provide application level product support to our lending products (CAS, LMS and Collections) users (NBFC's)
- Have end to end knowledge of Customer Accquisition System
- Till now supported multiple cloud based clients, some of those are Manappuram, Saipoint, Loanzen, Poonawala Finance, Belstar Namdev etc
- I have been an active part of many Cloud Customer's Application GA Upgrade till now, where I have got an opportunity to learn about the new features of our lending modules
- Received multiple Client Appreciations on doing prompt and accurate work deliveries
- Nucleus is a leading provider of lending & transactional banking and has its own Product
Education
Bachelor of Engineering - Computer Science & Engg
Guru Nanak Institute of Engineering & Technology
01.2018
12th Class - Maharashtra Board
Bhartiya Krushi Vidyalaya
Nagpur01.2014
10th Class - Maharashtra Board
St. Joseph's Convent Girls High School
Nagpur01.2012
Skills
- SQL
- PLSQL
- MySQL
- Basic Java
- OOPs
- ELP Kibana
- Dynatrace
- Servicenow tool
- Logs Analysis
- WinSCP
- IReport
- Microsoft Excel
- Issue Analysis
- L1/L2 Analysis
- Application Log Analysis
- Issue Troubleshooting
- JIRA
Projects
Finnone Neo, Nucleus is a leading provider of lending & transactional banking and has its own Product. Handled multiple NBFC projects such as Manappuram Home Finance, Manappuram Finance, Loanzen, Namdev Finserv, Saipoint Finance, Belstar Microfinance, Shubham Housing Finance, Poonawala Finance, Muthoot Finance. Provided end to end support (technically & functionally) of our product Finnone Neo.
Trainingscertificationsprojects
- Paper Presentation in International Conference on Detection of Psychological Stress Using Artificial Intelligence.
- Project on Detection of Psychological Stress using Artificial Intelligence.
- The TechIntern Nagpur - Cyber Security & Ethical Hacking.
- Workshop on Aptitude Development.
- Participated in Blind Coding Competition.
Industry Knowledge
- Lending
- Banking & Financial Services
- Customer Relationship Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Associate Staff Engineer
Nagarro Software Pvt Ltd.
06.2021 - Current
Software Engineer
Nucleus Software Exports Ltd.
07.2018 - Current
Bachelor of Engineering - Computer Science & Engg
Guru Nanak Institute of Engineering & Technology
12th Class - Maharashtra Board
Bhartiya Krushi Vidyalaya
10th Class - Maharashtra Board
St. Joseph's Convent Girls High School
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