Nikita Khosla
Product Manager
New Delhi
Summary
Dedicated B2C / B2B SaaS Product Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
Product Manager II
Trumigo
3 2024 - 7 2024
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Designed Slot Manager with complex business variables aligned with Tech and Ops within 15 days of joining
- Delivered Intelli-Slot, increasing service slots from 3 per day to 16 per day
- Enabled post-service feedback flows to capture customer voice proactively
- Made 7 Hubs live, each enabled for their own Service, Inventory, and User management
- Designed Multi-Expert management for assigning more than 1 type of skill to a service
- Introduced inventory returns and stock transfers within 3 weeks
- Organized supply side Demo & Training for new releases bi-weekly for Ops
Product Manager
Unicommerce ESolutions
04.2022 - 02.2024
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Prioritized roadmap in order to achieve product goals and metrics.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Streamlined product release cycles, employing agile project management techniques to accelerate time to market.
- Managed omni-channel flows like Order Routing, Store Fulfillment, and Returns management
- Developed tailored and automated order processing and inventory solutions for 3 SAP products and over 10 clients
- Generalized APIs for partner integrations, saving up to 80% of development bandwidth
- Established mandatory peer reviews and PAT for UAT sign off,improving turnaround time by ~30
Associate Product Manager
Unicommerce ESolutions
01.2022 - 03.2022
- Spearheaded the delivery of the 1st ever Headless Omni Channel integration within 1.5 months of joining
- Conducted Root Cause Analysis (RCA) to enhance customer experience
- Identified impact metrics and resolved key issues to improve overall product performance
- Collaborated with cross-functional teams to ensure successful implementation of product enhancements.
Product Manager I
FarEye Technologies
10.2020 - 01.2022
- Designed and implemented custom Warehouse and Delivery solutions for the US and international client base
- Partnered with brands like MasterBrand & DHL for delivering Last mile, Cross-dock, and Hyperlocal solutions
- Worked with cross-functional teams and 3PLs to drive solutions to closure
- Optimized the delivery process using automatic routing and allocation algorithms
- Increased success rate in one-time deliveries by introducing delivery slot mechanism for customers in the big and bulky segment
- Managed project budgets and resources efficiently.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
- Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
- Streamlined internal / external communication, implementing agile methodologies to enhance team productivity and project transparency.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Assistant Manager
Walmart India Pvt Ltd
04.2019 - 09.2024
- Spearheaded digitization of member recruitment, renewal, and retention processes
- Drove end to end Agile SDLC to bring cross functional teams to work together and complete delivery in span of 3 months with legal approvals
- Migrated code and deployment management to GitHub and CI/CD reducing the Patch update activity to a few mins
- Visited 10 stores and 5 WHS / FCs to gather requirements, understand existing pain points and lead partner discussions for multiple products
- Ensured 70% revenue of the FC Business by leading the design and execution of FCLakshya App built for BDAs
- Managed a team of 4 developers, 3 QAs, & 1 designer
- Assisted Vendor bidding, prepared cost analysis and effort estimates to hire efficient resources
- Collaborated with cross-functional teams to streamline supply chain processes
- Analyzed market trends and competitor strategies to drive product development and innovation.
Senior Executive
Walmart India Pvt Ltd
11.2016 - 09.2024
- Developed backend portal using Spring Framework and mySQL for NPS, CSAT, and Member Feedback App
- Proficient in frontend development for user feedback app
- Implemented 2D Barcode/QR Code reading mechanism based on member login
- Migrated to Invoice template post GST implementation using Java and JavaScript
- Implemented MDM Policies to reduce data leaks and enforce logging
- Conducted Security and Compliance Review process for applications.
System Engineer
Infosys Ltd
06.2014 - 09.2024
- Developed and executed detailed test cases for the Core Banking Team in the Deposits and Lending module
- Led 2 Go-live and 1 Migration activities
- Conducted peer reviews for test suite developed by team members
- Collaborated with team members to share status updates and progress updates
- Demonstrated strong problem-solving skills in troubleshooting and resolving issues in the testing process.
Education
Bachelor of Technology - Computer Science
GGSIPU
04.2001 - 05.2014
Skills
Product Design and Workflows
Sprint Planning
Effort Estimation
Prioritization
Product Lifecycle Management
Product Vision and Strategy
Product Roadmapping
Risk assessment
User training
Stakeholder management
Slack / Discord
Postman
Swagger
Confluence
JavaScript
JIRA / Notion
Timeline
Product Manager
Unicommerce ESolutions
04.2022 - 02.2024
Associate Product Manager
Unicommerce ESolutions
01.2022 - 03.2022
Product Manager I
FarEye Technologies
10.2020 - 01.2022
Assistant Manager
Walmart India Pvt Ltd
04.2019 - 09.2024
Senior Executive
Walmart India Pvt Ltd
11.2016 - 09.2024
System Engineer
Infosys Ltd
06.2014 - 09.2024
Bachelor of Technology - Computer Science
GGSIPU
04.2001 - 05.2014
Product Manager II
Trumigo
3 2024 - 7 2024