Nikita Nair
Sr. Operations Executive
Bangalore
Summary
Resourceful Operations Executive with over 5 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. I aspire to make a positive change to a financial organization, my career and the community we live in.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Sr. Operations Executive
Niyo Solutions
Bangalore
03.2021 - Current
- Promoted twice in 2 years, demonstrating exceptional performance and growth within the company.
- Key contributor in wealth operations, maintaining the mutual funds database, SPOC for partner asset management companies, external vendors and payment partners.
- Responsible for Training and assisting in evaluation of over a 100 FTEs for new banking products and features. Designing and implementing comprehensive training plans for new and existing employees.
- Streamlined hiring processes, conducting interviews and contributing to the selection of qualified candidates.
- Responsible for the KMS at the customer experience process for Niyo.
ORM Sr. Executive
Swiggy, Bundl Technologies Pvt Ltd
Bangalore
01.2021 - 02.2021
- Managed and responded to queries from various stakeholders through social media channels, providing timely and effective customer support
- Analyzed online reputation management (ORM) data to optimize CRM software, improving customer relationship management processes
- Selected to be part of the pilot "Critical Response Team," addressing high-priority issues and ensuring swift resolution
- Won an award for outstanding performance, Dec 2019
- Won Best team for Q2, 2020
Administrative Associate
HSBC
Bangalore
10.2017 - 05.2019
- Sent to the New York office (HSBC Onshore) to spearhead the migration of US Tax operations to India
- Interfaced with US clients through Relationship Managers, ensuring seamless communication and client satisfaction
- Acted as a subject matter expert (SME) for US Tax Operations, overseeing reconciliations and account servicing operations
- Played an active role in the Communications and Learning & Development (L&D) Team for Global Private Banking, contributing to effective internal communications and training initiatives
- Won the "Rising Star Award" – 2018 Q2
Education
Master of Arts - Economics
Christ University
Bangalore 06.2021 - 06.2023
B.Com Hons - Finance & Investments
Christ University
Bangalore 06.2014 - 06.2017
Skills
Research and Data interpretation
Certification
Investment Operations Certificate
Timeline
Master of Arts - Economics
Christ University
06.2021 - 06.2023
Sr. Operations Executive
Niyo Solutions
03.2021 - Current
ORM Sr. Executive
Swiggy, Bundl Technologies Pvt Ltd
01.2021 - 02.2021
Diploma in Fine Arts
06-2019
Investment Operations Certificate
03-2019
Administrative Associate
HSBC
10.2017 - 05.2019
B.Com Hons - Finance & Investments
Christ University
06.2014 - 06.2017
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