Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Shivam Sharma

Ghaziabad

Summary

Dynamic Sr. Operations Executive at Planetspark with a proven track record in enhancing customer satisfaction and retention. Expert in data analysis and team communication, I successfully streamlined processes, leading to a significant increase in productivity. Adept at leveraging tools like SQL and Google Sheets to drive data-driven decisions and foster collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Operations Executive

Planetspark
05.2023 - Current
  • Managed stakeholder relationships with 100 parents and educators weekly, leading to a 15% increase in satisfaction
  • Conducted onboarding workshops for 50 new instructors, That helps in reducing escalations by 20%
  • Streamlined customer journey processes, increasing student retention by 20%
  • My go to tools for data analysis is Google sheets and Sql for basic queries for Reporting
  • Identified customer friction points through feedback data and presented insights to leadership
  • I have increased my productivity by 30 % using gen AI Tools like Chatgpt, Gimini etc..
  • I handle highly escalated customer cases and provide effective solutions to ensure maximum customer satisfaction

Cluster Manager (full-time)

Xiaomi india
03.2022 - 03.2023
  • Generate and analyse numerous sales data sets in Excel to identify the significant important elements that boost productivity and enable data visualisation in PowerBI or Tableau.
  • In charge of promoting business categories like mobile, TV, ecosystem, laptops, and tablets in the relevant city or district
  • Developed and implemented strategies to increase sales and revenue by 20% within the first quarter of tenure as cluster manager.
  • Worked with cross-functional teams to optimise process and streamline communication, which led to a 15% rise in project completion rates.
  • My go-to tools are Excel, Powerpoint, and Powerbi.
  • Put local retail marketing and brand-building plans into practise.
  • Monitored local end-to-end operations to ensure maximum retail sales and efficiency.

Education

MBA - Marketing and Operations

Galgotia College of Engineering And Technology
07.2022

Bachelor of Computer Applications -

HLM College
05.2020

Skills

  • Team supervision and communication
  • Data analysis
  • Collaboration and teamwork
  • Microsoft Excel proficiency
  • Google sheets
  • SQL
  • Analytical thinking
  • Data-driven decision making
  • Customer relationship management (CRM)
  • Negotiation expertise
  • Gen AI

Certification

  • Hands-On Introduction: SQL, LinkedIn
  • Fundamentals of Python
  • Data Visualization with Power BI
  • Excel for Business Analyst, LinkedIn

Hobbies and Interests

  • Social Media
  • E-commerce
  • Technology and Innovation
  • Analytics

Timeline

Sr. Operations Executive

Planetspark
05.2023 - Current

Cluster Manager (full-time)

Xiaomi india
03.2022 - 03.2023

MBA - Marketing and Operations

Galgotia College of Engineering And Technology

Bachelor of Computer Applications -

HLM College
Shivam Sharma