Shivam Sharma
Ghaziabad
Summary
Dynamic Sr. Operations Executive at Planetspark with a proven track record in enhancing customer satisfaction and retention. Expert in data analysis and team communication, I successfully streamlined processes, leading to a significant increase in productivity. Adept at leveraging tools like SQL and Google Sheets to drive data-driven decisions and foster collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Operations Executive
Planetspark
05.2023 - Current
- Managed stakeholder relationships with 100 parents and educators weekly, leading to a 15% increase in satisfaction
- Conducted onboarding workshops for 50 new instructors, That helps in reducing escalations by 20%
- Streamlined customer journey processes, increasing student retention by 20%
- My go to tools for data analysis is Google sheets and Sql for basic queries for Reporting
- Identified customer friction points through feedback data and presented insights to leadership
- I have increased my productivity by 30 % using gen AI Tools like Chatgpt, Gimini etc..
- I handle highly escalated customer cases and provide effective solutions to ensure maximum customer satisfaction
Cluster Manager (full-time)
Xiaomi india
03.2022 - 03.2023
- Generate and analyse numerous sales data sets in Excel to identify the significant important elements that boost productivity and enable data visualisation in PowerBI or Tableau.
- In charge of promoting business categories like mobile, TV, ecosystem, laptops, and tablets in the relevant city or district
- Developed and implemented strategies to increase sales and revenue by 20% within the first quarter of tenure as cluster manager.
- Worked with cross-functional teams to optimise process and streamline communication, which led to a 15% rise in project completion rates.
- My go-to tools are Excel, Powerpoint, and Powerbi.
- Put local retail marketing and brand-building plans into practise.
- Monitored local end-to-end operations to ensure maximum retail sales and efficiency.
Education
MBA - Marketing and Operations
Galgotia College of Engineering And Technology
07.2022
Bachelor of Computer Applications -
HLM College
05.2020
Skills
- Team supervision and communication
- Data analysis
- Collaboration and teamwork
- Microsoft Excel proficiency
- Google sheets
- SQL
- Analytical thinking
- Data-driven decision making
- Customer relationship management (CRM)
- Negotiation expertise
- Gen AI
Certification
- Hands-On Introduction: SQL, LinkedIn
- Fundamentals of Python
- Data Visualization with Power BI
- Excel for Business Analyst, LinkedIn
Hobbies and Interests
- Social Media
- E-commerce
- Technology and Innovation
- Analytics
Timeline
Sr. Operations Executive
Planetspark
05.2023 - Current
Cluster Manager (full-time)
Xiaomi india
03.2022 - 03.2023
MBA - Marketing and Operations
Galgotia College of Engineering And Technology
Bachelor of Computer Applications -
HLM College