John Kennedy

• Coordinated FIT bookings for air tickets, hotel accommodations, and cab services.

Provided travel support for Alkem Laboratories employees on domestic and international trips.

Resolved booking queries using self-booking tools to improve user experience.

Arranged logistics for National conference like APICON and AAOS across multiple cities from 2023 to 2025.

Executed APICON conferences in Delhi (2023) and Hyderabad (2025), along with AAOS conferences in Goa (2024), Mumbai, and Delhi (2025).

• Managed escalated payments and addressed booking inconsistencies efficiently.
• Performed daily quality checks to ensure compliance with service standards.
• Updated status reports to track progress and identify discrepancies.

• Executed air ticket and hotel reservation bookings for TATA Group employees across Pan India.
• Managed payment escalations and booking issues to ensure seamless travel experiences.
• Conducted daily quality checks to uphold service standards in reservations.
• Processed invoicing and maintained accurate records for financial reconciliation.
• Created daily status reports to track operational performance and discrepancies.
• Coordinated roster schedules for team members to optimize workflow.
• Performed reconfirmation of bookings to guarantee accuracy and reliability.
• Oversaw hotel account reconciliations to maintain financial integrity.

• Processed B2B reservations via online portal for travel agents globally.
• Managed cruise bookings with Cordelia Cruise and Resorts World Cruises.
• Addressed payment issues and escalated sold-out situations efficiently.
• Conducted reservation reconfirmation to ensure accuracy.
• Performed daily quality checks to maintain service standards.
• Executed invoicing tasks promptly for seamless transactions.
• Maintained daily sales report (DSR) for performance tracking.
• Resolved discrepancies to uphold operational integrity.

• Managed B2B and corporate bookings for hotel reservations across Pan India.
• Handled payment escalations to resolve issues promptly.
• Provided reservations for Lupin corporate employees traveling nationwide.
• Conducted daily quality checks to ensure service excellence.
• Performed invoicing and account reconciliation tasks efficiently.
• Maintained daily sales reports to track performance metrics.
• Addressed discrepancies related to bookings and payments effectively.

• Coordinated with clients, suppliers, and credit controllers to facilitate hotel reservations.
• Executed manual invoicing for hotels, cars, ferries, rail services, visas, and baggage.
• Managed quality control reports to ensure service excellence.
• Processed BSP and non-BSP invoicing to maintain accurate records.
• Handled refunds efficiently, ensuring timely resolution of client inquiries.
• Utilized Amadeus, AGM, GRIMM, Galileo, Discovery, and Conferma Site for invoicing tasks.

• Managing flight reservations.

• Managing customer interactions.

• Coordinate communication for Airtel Digital TV, addressing customer inquiries