Summary
Overview
Work History
Education
Skills
Certification
Skillsandtools
Timeline
Generic

Nikita Sharma

New Delhi

Summary

Experienced SME at Infosys with nearly 4 years of industry knowledge. Seeking a career opportunity to leverage extensive training and skills. Committed to pursuing higher achievements and embracing challenging work. Dedicated to contributing to the success of the organization.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
11
11
Certifications

Work History

System Associate

Infosys Ltd.
New Delhi
03.2024 - 06.2024
  • Monitoring operational performance of both internal and external service providers
  • Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans
  • Boosted end-user satisfaction through timely resolution of technical support requests.
  • Contributed to long-term IT planning initiatives by providing insight into current infrastructure capabilities as well as future needs assessment based on company growth projections.
  • Collaborated with cross-functional teams to develop customized software applications meeting business requirements.

System Associate

Infosys Ltd.
New Delhi
11.2024 - Current
  • Coordinate internal resources and third parties/vendors for the flawless execution
  • Manage relationship with the client and all stakeholders
  • Effectively engage client and supplier stakeholders for service delivery and service performance
  • Boosted end-user satisfaction through timely resolution of technical support requests.
  • Analyzed user requirements and developed solutions to meet needs.

Subject Matter Specialist / System Engineer

04.2024 - 06.2024
  • Conducting ongoing internal team meetings to set priorities and timely resolve outstanding issues
  • Identify, drive cost saving initiatives and improvement programs
  • Use appropriate verification techniques to manage changes in project scope, schedule, and costs
  • Drive initiatives to reduce the number of process escalations and managing them
  • Develop a detailed project plan and track progress at an enterprise Level
  • Measure project performance using appropriate systems, tools and techniques
  • Establish and maintain relationships with third parties/vendors

Education

Bachelor Of Computer Application -

Guru Gobind Singh Indraprastha University
New Delhi
01.2015 - 01.2018

Masters of Computer Application -

Indira Gandhi National Open University
New Delhi
01.2022 - Current

Skills

Operating System

DBMS

Computer Network Architecture

Python

Java

Linux

MySql

Ms Power BI

Pandas

Numpy

Matplotlib

HTML

CSS

ITIL framework

Operating systems

Team collaboration

Active listening

Organizational skills

Problem-solving aptitude

Project management

Certification

Infosys Certified ITIL4 Foundation

Skillsandtools

Operating System, DBMS, Computer Network Architecture, Python, Java, Linux, MySql, Ms Power BI, Pandas, Numpy, Matplotlib, HTML, CSS

Timeline

System Associate

Infosys Ltd.
11.2024 - Current

Subject Matter Specialist / System Engineer

04.2024 - 06.2024

System Associate

Infosys Ltd.
03.2024 - 06.2024

Masters of Computer Application -

Indira Gandhi National Open University
01.2022 - Current

Bachelor Of Computer Application -

Guru Gobind Singh Indraprastha University
01.2015 - 01.2018

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Nikita Sharma